Ensure that the gaming floor is managed effectively and efficiently, utilizing available resources in order to provide an exceptional gaming experience for our guests, while maximizing product revenue
Review and evaluate staffing levels, game spread, product placement, table limits and potential new product, and recommend improvements to the Table Games Manager
Train, mentor and retain high-quality Pit Managers and Floor Supervisors
Communicate company and department information to ensure an “in-the-know” team, and follow up regularly to ensure knowledge and understanding
Continuously evaluate current business levels and conditions that could affect those levels (i.e. special events, weather) and manage resources accordingly
Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games team members
Manage team member issues & conflicts, and recommend solutions as needed (i.e. coaching, action plan or termination) to the Table Games Manager
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
Observe and report on the internal security of Table Games operations, identifying activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation
Ensure prompt and discreet notification to the Table Games Manager of any observation of illegal acts or internal ethics violations. Utilize Surveillance and other resources to document and record such activity if applicable
Manage departmental inventories of sensitive gaming equipment, including the distribution of new inventory to the pits and the return of used inventory for destruction
Communicate all relevant operational information to Hard Rock Management in a timely manner, including the daily shift report, player win/loss reports and other operational anomalies or concerns as needed
Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement
Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
Ensure player confidentiality and the protection of guests’ player account information, rewards and credit lines
Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines
Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service Promote positive public relations and create a fun-filled, entertaining and exciting gaming environment for all
Be ready and available to work all assigned shifts, including evenings, weekends and holidays
Other duties as assigned
Lives the Brand
