About the Role
Looking for a detail-oriented and proactive Ecommerce Operations Associate to support the Ecommerce Operations Supervisor in managing day-to-day online store activities.
This role is execution-focused — you’ll be an integral part that keeps SKUs and orders flowing, and customer experience smooth.
If you like structured work (dynamic in nature, problem-solving, and working behind the scenes to make ecommerce run efficiently, this is your role.
What You’ll Be Responsible For
1. SKU Management
Upload and update SKU listings in Inventory
Maintain product data accuracy (pricing, specs, SKUs, descriptions)
2. Order & Fulfillment Support
Monitor daily order flow and flag issues
Coordinate with warehouse/vendors for order status
Track shipments and update customers when needed
Coordinate and schedule pick up for shipments/creating BOL
Resolve order discrepancies (missing items, delays, incorrect shipments)
3. Inventory & Data Maintenance
Update stock levels in Inventory
Identify inconsistencies and report them proactively
4. Customer Experience Support
Assist with order-related inquiries (email/chat support)
Handle basic returns, exchanges, and refund coordination
Escalate complex cases to the supervisor
5. Website Operations & QA
Perform routine website checks (broken links, product errors, pricing issues)
Test checkout flow and report bugs
6. Reporting & Process Support
Maintain simple trackers (orders, returns, inventory issues)
Assist in creating SOPs and improving workflows
Provide insights on recurring issues or inefficiencies
- Full-time
- 100% remote
- Benefits
To assist our team, we utilize Zoho Recruit’s Zia AI to help evaluate candidate alignment with job requirements. While Zia is used as a supportive tool, all final hiring decisions are made exclusively by our recruitment professionals. If you have any questions regarding our evaluation process, please feel free to ask during the application process.
At Best Access Doors , we believe that great ideas come from diverse perspectives. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to thrive — no matter who you are or where you come from.
We celebrate diversity in all its forms — thought, experience, background, and perspective — because we know it makes us stronger as a team and as a company.
As an equal opportunity employer , we’re dedicated to providing accessibility and support throughout our hiring process. If you need any accommodations during recruitment, please let us know. We’ll work with you to ensure you have what you need to succeed.
