Job Summary
The Assistant Manager plays a crucial role in supporting the Escape room and its operational and sales objectives. This position requires a proactive individual who can lead by example, ensuring exceptional customer service while overseeing daily activities. The Assistant Manager will assist in managing staff, customers and administrative tasks, contributing to a positive experience for customers and a productive work environment for employees.
Duties
- Assist in daily operations and ensure adherence to company policies and procedures.
- Lead and motivate team members to achieve goals and deliver outstanding customer service.
- Handle administrative tasks such marketing via Facebook and Instagram. Creating and managing marketing ads.
- Utilize POS systems effectively for transactions.
- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Cleaning and sanitizing rooms to ensure customer satisfaction.
Skills
- Strong leadership abilities with a focus on team development and motivation.
- Excellent customer service skills with the ability to engage positively with customers.
- Competent in using POS systems for efficient transaction processing.
- Effective phone etiquette for professional communication with customers.
This position offers an exciting opportunity for individuals looking to advance their career in a management roll while contributing positively to a small business.
Job Type: Part-time
Pay: $18.00-$22.00 per hour
Education:
- Secondary School (preferred)
Experience:
- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
