Are you an aspiring account manager that is motivated by building strong professional relationships with your book of clients? Do you demonstrate excellent leadership abilities, along with solid time management and problem solving skills? If this sounds like you, this might be a great opportunity for you!
In this role, you will devise client strategies and harness sales-related insights, prevailing standards, and provide excellent customer service to our clients of various sizes.
What does Stallion Express do?
Stallion Express (www.stallionexpress.ca) is a Toronto-based company specializing in B2B shipping solutions for online sellers. With multiple locations in Ontario, BC, and Quebec - our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! We’re a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 20,000+ businesses in Canada have already saved over $10,000,000 in shipping costs for over 12 million parcels with Stallion Express.
The Opportunity:
We are looking for a Junior Account Manager to join our growing team. This role will be responsible for managing up to 60 clients to start, from answering their inquiries to visiting client sites to help them streamline their process. We're looking for someone who is willing to help our clients succeed in their business!
Duties:
- Resolving client inquiries
- Assisting clients with the Stallion Dashboard and using our web-based application to monitor shipments.
- Working with clients to optimize their shipping workflows
- Booking and attending quarterly client site visits
- Collaborating with our Account Management, Operations, and Customer Service teams with standard procedures
Requirements:
- At least 4 years of customer service experience
- Working knowledge of the Google Workspace with the ability of managing multiple large data sheets
- Great interpersonal skills including written and verbal
- Strong attention to detail to help in assisting clients
- Team oriented with the ability to build strong working relationships across the organization
- Bachelor's degree in a related field
- Working knowledge of current eCommerce/logistics landscapes
Here's a glimpse of what we offer:
- Flexible Start Times: Start your day anytime between 9:00 AM and 11:00 AM
- Hybrid Work Environment: Collaborate with the team while enjoying flexibility between home and our Mississauga headquarters
- Health Spending Account: Flexible health and wellness coverage that lets you choose what works best for you
- On-Site Gym: Enjoy 24/7 access to our fully equipped in-house gym
- Corporate Mobile Discounts: Exclusive savings on mobile plans for you and your family
- Travel Reimbursement: All client visits covered, including domestic travel across Canada.
- Meaningful Ownership: Your ideas matter. You'll own your accounts, influence how we serve our enterprise clients, and see the direct impact of your work on client retention and growth.
- Professional Growth: Work alongside a collaborative team on real business challenges that help shape how Canada's fastest-growing eCommerce brands ship smarter.
What You'll Earn:
The starting pay is at $50,000- $55,000 annually with a big emphasis on “starting”! We’re hoping to continuously grow your skills, this role, and the salary that comes with it!
We look forward to meeting you!
Job Types: Full-time, Permanent
Salary: Starting at $50,000.00 - $55,000.00 per year
Benefits:
- Company events
- On-site gym
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On-site/In-Office
Ability to commute/relocate:
- Mississauga, ON L5T 2H7: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 4 years (required)
Work Location: One location
Job Types: Permanent, Full-time
Pay: From $50,000.00 per year
Benefits:
- Company events
- Flexible schedule
- Paid time off
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 4 years (required)
Work Location: In person
