Customer Service Representative
Company: Halt Pest Control
Location: Lethbridge, Alberta
Job Type: Full-time
Salary: $45,000–$60,000 per year, depending on experience
About Us
Halt Pest Control is a leading home service provider in Lethbridge, Alberta, specializing in residential pest control. We help homeowners protect their properties from common pests such as ants, spiders, rodents, and more.
Our team takes pride in offering safe, effective, and eco-friendly pest management solutions that help families live in a pest-free environment. With a strong focus on customer satisfaction, we work hard to meet the unique needs of every household we serve.
Job Overview
Halt Pest Control is looking for a motivated, organized, and friendly Customer Service Representative to join our team.
This is a key role in our office and day-to-day operations. You will be the first point of contact for many of our customers, helping answer questions, schedule services, support technicians, and ensure our customers receive a professional and positive experience from start to finish.
The ideal candidate is reliable, detail-oriented, confident on the phone, and able to manage multiple tasks in a fast-paced service environment.
Key Responsibilities
- Answer phone calls, emails, and customer inquiries in a friendly and professional manner
- Schedule pest control appointments and maintain an organized calendar
- Provide customers with information about services, pricing, preparation, and follow-up requirements
- Enter and update client records accurately
- Support pest control technicians with scheduling, routing, and daily logistics
- Prepare and send invoices, quotes, reports, and customer communications
- Assist with payment tracking and basic bookkeeping tasks
- Follow up with customers as needed to ensure satisfaction
- Help maintain organized office systems and documentation
- Perform other administrative and customer service tasks as required
Qualifications
- Strong communication skills, both written and verbal
- Friendly, professional, and customer-focused attitude
- Strong attention to detail and ability to stay organized
- Ability to multitask and manage priorities in a busy environment
- Comfortable using computers, email, calendars, and office software
- Proficient with Microsoft Office Suite, including Word, Excel, and Outlook
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn
- Previous customer service, office administration, scheduling, dispatch, or bookkeeping experience is an asset
- Pest control experience is not required; training will be provided
Working Conditions
- Full-time position
- Monday to Friday schedule
- Office-based role in Lethbridge, Alberta
- Salary range of $45,000–$60,000 per year, depending on experience
- Training provided
- Positive and supportive team environment
- Opportunity to grow with a local service company
How to Apply
If you are organized, friendly, and interested in joining a growing local company, we’d love to hear from you.
Please apply via Indeed or submit your resume and a brief cover letter explaining why you would be a great fit for this role to:
[email protected]
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
