Job Description and Responsibilities:
To meet the demand of our growing Service Department, we are searching for an outgoing Service Advisor to work full-time in our Grande Prairie location. You as the ideal candidate will have excellent organizational skills and the ability to multi-task with time-sensitive deadlines in a fast-paced environment. As the first point of contact for service customers, you will possess strong customer service skills and be able to confidently relay information from service personnel. This opening is for an evening shift (16:00-00:30) Monday to Friday, with weekends as needed. This shift requires a higher level of independence and problem-solving skills as there are fewer staff members available for support.
Duties and responsibilities of the position include, but are not limited to:
- Act as a bridge between customers and service personnel, facilitating clear communication regarding repairs.
- Provide outstanding customer service, managing calls and in-person interactions with professionalism.
- Greet customers warmly, obtain vehicle information, and ensure a positive experience.
- Accurately process customer and technician information into Decisiv, maintaining data integrity.
- Prepare and compile accurate documentation for warranty claims to facilitate seamless processing.
- Stay informed about the latest warranty agreements, policies, and procedures to ensure up-to-date knowledge.
- Navigate vendor websites to gather warranty information.
- Perform essential filing and administrative tasks to keep operations running efficiently.
- Handle service and warranty paperwork efficiently, ensuring all documents are properly filed and organized.
- Provide administrative support to the sales team to facilitate smooth operations
Education and Experience:
- Minimum 2 years of service writing experience.
- Intermediate skills in MS Outlook, Word, and Excel
- Exceptional verbal and written communication skills, ensuring clear and effective interactions with clients and team members.
- Collaborative mindset with a strong desire to learn and contribute to team success.
- Demonstrated excellence in organizing tasks and managing multiple priorities within time-sensitive deadlines.
- Strong focus on accuracy and thoroughness in all tasks.
What We Offer:
- Competitive wages
- Comprehensive benefits package including medical, dental, life and RRSP matching
- Employee training track through our portals and OEM
- Friendly and safe environment with high level of job satisfaction
- State of the art facilities
- Employee draws for Edmonton Oilers, Edmonton Elks and Rogers Place events
- Employee lunch days including Summer BBQs
- Staff pricing on retail purchases in Parts Department
- Shift differential
Additional Comments:
Please submit your cover letter and resume via Indeed. Stahl Peterbilt would like to thank you for your interest, but only those applicants selected for an interview will be contacted.
Stahl Peterbilt was established in 2003 and is honoured to sell and support the Peterbilt brand. Proudly serving Northern Alberta with branches in Edmonton, Grande Prairie and Fort McMurray, Stahl Peterbilt is a Western Canada leader in heavy duty and medium duty truck sales, service, and parts. Our mission is to consistently provide the highest level of customer service in all areas of our business.
When you work for Stahl Peterbilt, you can not only expect to work in state of the art, clean, safe and industry leading facilities, but for an award-winning company. Stahl Peterbilt has been named “North American Heavy-Duty Dealer of the Year” twice in conjunction with receiving Peterbilt’s “Best in Class Award” 14 out of 15 years. Our three Service locations have been awarded and recognized as Peterbilt Platinum Service Centres due to our dedication and commitment to customer uptime.
Stahl Peterbilt believes our employees are the key to our achievements and we strive to celebrate theirs as well. Our commitment to employee satisfaction and success starts at the top, providing training and opportunities for employees to grow their skillsets, and in turn, their careers. We pride ourselves in being a family-owned company with a friendly, professional, and collaborative environment that is the backbone of our company culture.
To learn more about our company, visit us on Instagram, Facebook, Twitter and LinkedIn.
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
Application question(s):
- Please describe what exceptional customer service means to you?
- Are you available to work in the evenings?
Experience:
- Dealership: 1 year (preferred)
- Service writing: 2 years (preferred)
Work Location: In person
