TRO Logistics Inc. / Transport Regent
About Us
Transport Regent is a Canadian logistics and transportation company with more than 20 years of experience providing furniture home delivery, white glove service, commercial moving, specialized logistics, warehousing, and storage solutions. We are committed to delivering exceptional customer service through advanced logistics technology, accurate scheduling, and reliable delivery services. Our goal is not only to meet customer expectations but to exceed them through professionalism, accountability, and attention to detail. [en.transpo...regent.com]
We are currently looking for a Customer Service Representative & Dispatcher to join our growing team.
Position Summary
The Customer Service Representative & Dispatcher plays a key role in ensuring a positive customer experience by coordinating deliveries, resolving delivery-related concerns, communicating with drivers and customers, and maintaining accurate delivery records.
The successful candidate will be highly organized, customer-focused, and comfortable working in a fast-paced logistics environment where priorities can change throughout the day.
Key ResponsibilitiesCustomer Service
- Answer incoming customer calls regarding deliveries, delivery updates, rescheduling requests, and service concerns.
- Respond professionally and efficiently to customer inquiries and complaints.
- Follow up with customers regarding delivery-related issues and service recovery situations.
- Contact customers to gather information required to resolve delivery concerns.
- Assist with customer satisfaction initiatives and review management.
Dispatch & Delivery Coordination
- Communicate with drivers and delivery teams throughout the day to assist with delivery-related challenges.
- Help drivers resolve customer issues in real time, including:
- Customers requesting additional services.
- Incorrect customer contact information.
- Access issues at delivery locations.
- Delivery scheduling concerns.
- Monitor delivery progress and provide support to ensure successful delivery completion.
- Coordinate and communicate delivery updates between customers, drivers, and internal teams.
Scheduling & Rescheduling
- Schedule and reschedule customer deliveries.
- Review postal codes and delivery zones to determine available delivery days.
- Process delivery rescheduling requests and notify clients when applicable.
- Update delivery records and internal systems with accurate scheduling information.
- Confirm delivery windows and communicate expectations to customers.
Delivery Administration
- Review incomplete deliveries on a daily basis.
- Investigate reasons for incomplete deliveries and work toward resolution.
- Update incomplete delivery logs and internal tracking documents.
- Maintain accurate customer records, delivery notes, and service documentation.
- Monitor customer communications sent through the delivery management system.
Reporting & Documentation
- Update operational files, delivery records, and customer notes.
- Maintain accurate records of complaints, service issues, reschedules, and delivery outcomes.
- Assist management with reporting and administrative tasks as required.
Additional Duties
- Support dispatch, customer service, administration, and operations teams as needed.
- Perform other duties and special projects assigned by management.
QualificationsRequired
- Previous customer service experience.
- Strong communication and problem-solving skills.
- Excellent organizational and time-management abilities.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail.
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- Ability to remain calm and professional when handling customer concerns.
Preferred
- Dispatching or logistics experience.
- Experience working in transportation, delivery, warehousing, or moving industries.
- Experience using delivery management systems, routing software, or CRM platforms.
Skills & Competencies
- Customer-focused mindset
- Strong verbal and written communication
- Conflict resolution skills
- Critical thinking and decision-making
- Ability to work independently and as part of a team
- Strong administrative and data-entry skills
- Professionalism and accountability
Why Join Transport Regent?
- Join a growing and established logistics company.
- Work with an experienced and supportive team.
- Opportunity for growth and advancement.
- Dynamic and fast-paced work environment.
- Make a direct impact on customer satisfaction and operational success.
Job Type: Full-Time
Location: Concord, ON
Company: TRO Logistics Inc. / Transport Regent
Website: https://en.transportregent.com/
If you are organized, customer-focused, and enjoy solving problems, we would love to hear from you. Please apply with your resume and a brief introduction outlining your experience and interest in the role.
Pay: $20.00-$25.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- Casual dress
- Discounted or free food
- On-site parking
Language:
Work Location: In person
