Job Title: Application Support Specialist
Potential for this contract to be extended or converted to FTE?
FTE: Yes
Extension: Possible
Hybrid - Every Thursday - fourth Friday
Schedule: 37.5 Hours/week, 9-5 Monday to Friday
Line of Business: Capital Markets - Global Derivatives Technology
What does the LOB do?:
- The team provides application and production support for Capital Markets applications, primarily within the collateral management and derivatives technology space.
- They act as the central support hub, interfacing with trade desks, development teams, project teams, BAs, and business stakeholders to manage incidents, troubleshoot issues, support batch processing, and maintain critical trading and collateral management applications.
Reason the role is open?:
- The team is onboarding support responsibilities for a loan financing/collateral management application
What project will this contractor be working on?
- The contractor will support the onboarding and operational support of a proprietary Loan Financing Provisioning (LFP) application used within the collateral management space. Initially, they will work alongside senior team members to learn the various applications/platform and participate on the regular application support rotations.
Potential for OT? Weekend support rotations may be required - will be compensated with Time in Lieu
Interview Process:
- How many interviews: Up to 3 rounds
- Who will the interviews be with: Director + Team
- Duration: 1 hour
- In person/MS Teams: Virtual/In-Person
- Manager Availability: Flexible
About the Team
- The team currently consists of 3 full-time employees and 1 contractor, with additional overnight support resources. This hire will become the fifth core team member. The team is highly collaborative, emphasizes knowledge sharing, continuous learning, adaptability, and strong team culture. Team members rally around one another and actively support onboarding and development.
- Highlights of the role; why would someone choose this role over another?
- Opportunity to gain hands-on exposure to Capital Markets, Derivatives, Collateral Management, and Risk technology.
- Broad application support experience spanning business, technology, operations, and stakeholder engagement.
- Strong mentorship from experienced support professionals.
- Exposure to modern cloud technologies including Azure and AWS.
- Potential pathway to full-time employment.
- High visibility role working directly with traders, developers, project teams, and business stakeholders.
Who Will the Candidate Be Working with on a Daily Basis?
- Trade Desks
- Development Teams
- Business Analysts
- Project Teams
- Capital Markets Business Stakeholders
- Application Support Colleagues
- Infrastructure Partners
How many years of experience? 5+ Years
Job Description:
- Global Derivatives Technology is seeking an Application Support Specialist to join a high-performing Capital Markets support team. The successful candidate will support critical collateral management and derivatives applications while partnering closely with traders, technology teams, project stakeholders, and business users.
- Responsibilities include incident investigation, application troubleshooting, monitoring batch processes, root cause analysis, issue escalation, log analysis, weekend deployment support, and continuous improvement initiatives. The successful candidate will play a key role in supporting a newly onboarded Loan Financing Provisioning application while contributing across the broader application portfolio.
- This position offers exposure to Capital Markets, cloud technologies, enterprise application support, collateral management, and derivatives trading environments.
Must Have Requirement:
- Application / Production Support experience
- Capital Markets experience
- Derivatives trading environment exposure
- Experience supporting enterprise business applications
- AutoSys or comparable batch scheduling/automation tools
- SQL experience (SQL Server and/or Azure SQL)
- Microsoft infrastructure knowledge (Windows Server ecosystem)
- Azure exposure
- Incident management and troubleshooting experience
- Log analysis experience
- Experience working with multiple stakeholder groups
- Strong communication skills and ability to triage issues across teams
Nice to Have:
- Collateral Management experience
- Colline (COLLINE) application experience (will not be weighted if not available)
- XVA Risk exposure
- Treasury or Market Risk experience
- AWS exposure
- Elastic / Kibana
- ITRS monitoring tools
- PowerShell scripting
- Python scripting
- AI-assisted operational support or log analysis experience
- Foreign Exchange (FX) experience
Soft Skills:
- Adaptability
- Continuous learner
- Collaborative team player
- Strong communication skills
- Curiosity and problem-solving mindset
- Ability to work in ambiguity
- Strong ownership mentality
- Positive attitude
- Ability to build relationships across technical and business team
Job Types: Full-time, Fixed term contract
Pay: $58.00 per hour
Experience:
- Capital Markets: 1 year (required)
- Application / Production Support: 5 years (required)
Work Location: Hybrid remote in Toronto, ON
