Position Summary
The Administrator & Social Media Coordinator is a dual role that maintains essential office and warehouse administration while driving community engagement, volunteer recruitment, and fundraising through impactful digital content and storytelling on social media.
Office Administration & Front Desk Operations
- Welcome visitors, direct guests, volunteers and partners, and assist with answering questions.
- Manage incoming inquiries, requests, mail, and general correspondence, ensuring timely and professional responses.
- Coordinate communications follow-up with food drive and event organizers, including obtaining photo, social media, and communications consent.
- Oversee daily office upkeep, including restocking breakroom essentials, managing supply inventories, and ensuring all areas remain orderly and clutter-free.
- Accurately enter donation data and maintain organized records, files, invoices, and correspondence.
- Update and maintain organizational databases, vendor information, category tracking, unit pricing, and food program records.
Team Leadership
- Direct, oversee, and review the work of administrative staff, providing guidance, feedback, and support.
- Manage the recruitment, onboarding, training, scheduling, and supervision of office team members.
- Develop and maintain training materials, Standard Operating Procedures (SOPs), and resources to support consistent operations and staff success.
Reporting
- Compile and prepare monthly and periodic reports for food programs and organizational operations.
- Run, analyze, and distribute inventory and operational reports to support office and warehouse decision-making.
- Track volunteers, food drives, fundraising leads, and community engagement activities to support development efforts.
- Track and report on monthly social media performance metrics, including impressions, reach, referrals, conversions, and engagement.
Social Media & Community Engagement
- Create and publish daily social media content that promotes The Food Bank of York Region's mission, programs, campaigns, food drives, volunteer opportunities, advocacy, and community impact.
- Capture and share stories, photos, videos, and behind-the-scenes content from warehouse operations, events, donors, volunteers, and community partners.
- Develop and maintain an annual social media strategy and content calendar that supports all departments, fundraising initiatives, awareness campaigns, and key holidays.
- Collaborate with the Fundraising Manager to create impact-driven content that supports donor engagement, fundraising campaigns, sponsorship recognition, and community outreach.
- Monitor social media channels, respond to inquiries, and foster positive online community engagement.
- Ensure all content aligns with organizational branding, messaging, accessibility standards, and communications policies.
- Track and report on social media performance metrics, providing recommendations to improve reach, engagement, and campaign results.
- Support the promotion of organizational events, community initiatives, and partner campaigns, including those of Food Banks Canada, Feed Ontario, and Ontario Charitable Gaming Association.
- Stay informed of social media trends and best practices to maximize audience growth and organizational visibility.
Other Duties
- Contribute to special projects and perform additional duties as assigned in support of organizational goals.
Job Type: Full-time
Pay: $24.00-$26.00 per hour
Benefits:
- Dental care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
Application question(s):
- I confirm that my commute is less than 20 minutes.
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Office Administration: 6 years (required)
- Professional Social Media: 2 years (required)
Work Location: In person
