This position is located at our COURTENAY location
Who are we?
Arbutus RV has been helping Vancouver Islanders explore the open road since 1988. With seven locations across the Island, we’ve grown to become the largest RV dealer on Vancouver Island—and one of the most trusted in British Columbia.
Our team is passionate about adventure, guest experience, and community. Whether it’s helping families find their first RV or supporting seasoned travelers with parts and service, we pride ourselves on delivering friendly, professional, and reliable experiences every step of the way.
At Arbutus RV, we’re more than just a dealership—we’re a group of people who believe in the RV lifestyle, in supporting our local communities, and in creating lasting memories for our guests. If you’re looking to join a dynamic, growing company where teamwork and passion drive success, we’d love to hear from you!
Who are you?
You are the first person customers come into contact with, you will have the opportunity to present a positive initial meeting and greeting of customers both in-person and phone.
Key Responsibilities
- Greet and welcome customers visiting the showroom and inquire about the purpose of their visit.
- Direct customers to the appropriate department or team member and notify staff when customers are waiting.
- Answer and manage a high-volume phone line, directing calls, taking messages, and paging employees as needed.
- Maintain familiarity with RV unit inventory and ensure listings on the company website are accurate and up to date.
- Assist the Sales Team by maintaining knowledge of current sales promotions and providing administrative support as required.
- Enter and update inventory data in company systems.
- Coordinate and process necessary documentation for the Sales Department.
- Perform general administrative duties including preparing documents, correspondence, electronic filing, scanning, and document tracking.
- Distribute incoming mail (interoffice, courier, and regular mail) and coordinate courier pickups.
- Photograph RV inventory as required.
- Assist customers with directions or general inquiries while maintaining confidentiality and high customer service standards.
- Maintain a clean, safe, and welcoming reception area, customer coffee station, and waiting lounge.
- Prepare office supply orders as needed.
- Liaise with the Branch Manager to determine daily priorities.
- Support management and team members with additional tasks as assigned.
- Respond to and interact with customers, lot visitors, and staff in a professional and positive manner that supports the dealership and its products.
- May cross-train to perform additional duties as required.
Essential Skills & Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or reception environment preferred.
- Strong interpersonal, communication, and relationship-building skills.
- Excellent organizational and multitasking abilities.
- Ability to take initiative and handle responsibilities independently.
- Reliable, responsible, and able to work effectively as part of a team.
- Ability to respond professionally to a diverse range of customers and situations.
We thank you for your interest in Arbutus RV - only those short-listed will be contacted.
Job Types: Full-time, Permanent
Pay: $23.04-$27.23 per hour
Benefits:
- Dental care
- Extended health care
- RRSP match
Work Location: In person
