Job description
CSA Transportation is currently looking to recruit Customer Service Representatives to join our growing Toronto team.
What your responsibilities will include:
- Answer incoming customer phone calls and emails in a professional and timely manner to respond to orders
- Respond to general customer inquiries regarding the shipment status and invoice inquiries
- Investigate customer complaints regarding services and policies
- Prepare and enter customer quotes for transportation services
- Coordinate with internal operations team to ensure timely and accurate information is provided to customers
- Resolve customer inquiries and complaints professionally, escalating issues when necessary
- Assist with general administrative and customer service duties as required
What we require from you:
- High School Diploma
- 2 year experience in Customer Service is an asset, preferably in the transportation, logistics, or freight forwarding industry.
- Experience in Trucking and/or Logistics
- Experience with Truck Mate is an asset
- Strong computer skills; ability to use various computer software with little to no supervision
- Professional verbal and written skills; ability to type 30 wpm
- Ability to work independently and work within a team
What we can offer you:
- A chance to join a growing, fast-paced company
- Being part of a fun and collaborative team in a challenging work setting
- Health & Benefits program
- Competitive Salary
Job Type: Full-time
Pay: From $43,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Trucking and/or Logistics: 1 year (preferred)
Work Location: In person
