Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.
CINUP brings Indigenous communities together as one collective force to achieve marketplace power, enhancing employee benefits, services and stability. With a reputation for providing superior levels of service and education, paired with unique benefit solutions, CINUP has been a trusted name in Indigenous communities for over three decades.
As the successful candidate, you will be responsible for helping deliver a positive client experience through accurate and timely administration of CINUP group benefit plans. This includes processing enrolments, changes, and terminations; keeping records up to date; applying payments; reviewing information for accuracy and completeness; and following up on client accounts or missing details when needed. You will also support clients, advisors, and plan administrators by handling telephone and email inquiries, facilitating training for online platforms such as my-benefits, and working with internal teams to ensure service is consistent, helpful, and reliable. This role is a good fit for someone who enjoys detailed work, problem solving, and building strong client relationships.
- Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.
Qualifications:
- Excellent communication skills (verbal and written), with a strong focus on customer service
- Attention to detail and accuracy are required
- Ability to deliver virtual client training sessions in a clear and professional manner
- Ability to work independently and collaboratively in a team environment
- Strong time management skills with the ability to handle competing priorities
- Effective problem solving, analytical and mathematical skills
- Strong interpersonal skills and ability to work respectfully across cultures
- Ability to maintain confidentiality at all times
- Proficient using Microsoft Office suite
- Ability to manage & monitor client accounts
- Demonstrated understanding of diversity, equity, and inclusion (DEI) principles
- Experience working respectfully with Indigenous clients and communities is an asset
- Minimum one year of experience in group insurance, preferably in a customer service or administration role
- Completion of courses within the industry (CEBS, LOMA) or equivalent work experience are an asset
The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.
JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [email protected] or by phone at 204-786-0421.
