Experienced Front of House Manager
Please note: This is a senior leadership position intended for an established hospitality professional with previous experience successfully managing a front-of-house team. It is not an entry-level management or introductory hospitality role.
Mati is seeking a confident, experienced, and hospitality-driven Front of House Manager to lead our team and uphold the high level of service our guests know and expect.
The successful candidate will bring strong professional judgment, a composed leadership presence, and proven experience overseeing restaurant operations and developing front-of-house teams. You must be comfortable taking ownership of service, making decisions independently, holding team members accountable, and managing challenging situations with professionalism and discretion.
Responsibilities
- Take ownership of daily front-of-house operations and service execution
- Lead the dining room with confidence, professionalism, and a visible presence
- Manage reservations, seating plans, and guest flow throughout the restaurant
- Welcome guests warmly and build meaningful, lasting guest relationships
- Lead, supervise, and support Servers, Bartenders, Barbacks, Hosts, and Server Assistants
- Conduct daily pre-shift meetings and clearly communicate service expectations, menu updates, and operational priorities
- Set clear standards and hold team members accountable for performance
- Provide ongoing coaching, mentorship, and constructive feedback
- Anticipate guest needs and address concerns promptly, thoughtfully, and professionally
- Remain composed and solutions-focused during high-volume services and challenging situations
- Collaborate closely with kitchen and bar leadership to deliver a seamless dining experience
- Support recruitment, onboarding, training, and team-development initiatives
- Foster a positive, professional, and team-focused workplace culture
- Assist with scheduling and other operational responsibilities as required
Qualifications
- A minimum of three years of direct experience in a comparable restaurant-management position
- Previous experience as a Front of House Manager, Restaurant Manager, Assistant General Manager, General Manager, or Maître D’ is required
- Demonstrated experience independently leading service and managing a front-of-house team
- A strong understanding of elevated service standards and restaurant operations
- Proven ability to coach employees, address performance concerns, and maintain accountability
- Strong leadership, communication, decision-making, and problem-solving skills
- Excellent organizational abilities and attention to detail
- A calm, confident, and professional approach in a fast-paced environment
- A genuine passion for hospitality and building lasting guest relationships
- Experience with OpenTable and restaurant POS systems is considered an asset
- Availability to work evenings, weekends, and holidays is required (New Years & Valentines Day)***
What We Offer
- Competitive compensation based on experience
- Opportunities for professional growth and advancement within a growing hospitality group
- Staff dining discounts and team perks
- A supportive and collaborative leadership environment
- The opportunity to make a meaningful impact on Mati’s team and guest experience
This position is best suited to a seasoned hospitality professional who is ready to take full ownership of the front-of-house experience—not someone beginning their career in restaurants or stepping into management for the first time.
If you have successfully held a comparable leadership position and are passionate about developing teams and creating memorable guest experiences, we would love to hear from you.
Please submit your resume along with a brief introduction outlining your relevant management experience and why you would be a strong fit for Mati.
Pay: From $60,000.00 per year
Benefits:
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
Application question(s):
- What is your availability?
- When would you be available for an interview?
Experience:
- Restaurant Management: 3 years (preferred)
Licence/Certification:
Work Location: In person
