Candidate profile (title) What you'll need to have
Candidate profile (text) - Default language IKEA Canada is coming to London, Ontario, and we're looking to build our Customer Meeting Point Team for our new small-format store.
Located at White Oaks Mall (1105 Wellington Road), this exciting new Customer Meeting Point represents a unique opportunity to bring the IKEA experience to a new community and make our home furnishing solutions more accessible than ever.
- You are open to change and adaptable in a fast-paced, ever-evolving retail environment.
- You are passionate about home furnishing, retail, and creating a great experience for every customer.
- You thrive in a fast-paced, ever-changing environment and embrace new ways of working.
- You enjoy working as part of a team and collaborate with others to achieve shared goals.
- You are confident, approachable, and proactive in building meaningful connections with customers and co-workers.
- You have a genuine curiosity about people's everyday lives at home and enjoy helping them find solutions that meet their needs.
- You are organized, able to prioritize effectively, and manage your time efficiently.
- You have a good understanding of the IKEA range, home furnishing principles, and how to present products in an inspiring way.
- You are comfortable using digital tools and systems to support sales, fulfilment, and customer service activities.
- You are committed to delivering an outstanding customer experience and contributing to a positive, welcoming store environment.
Key responsibilities (title) A day in your life with us
Key responsibilities (text) As a Store Co-worker, you will be an ambassador for the IKEA brand, creating a welcoming and inspiring experience for every customer who visits. By working together with your colleagues, you will help customers discover affordable, sustainable, and well-designed home furnishing solutions that contribute to a better everyday life at home.
- Show interest and actively learn about IKEA products and services, sharing knowledge with customers and colleagues acting as an ambassador of the IKEA brand and actively meet our customers, contribute throughout the whole shopping journey to a great customer experience.
- By having general and wide knowledge of the IKEA range and service offer, cross working areas offer customers a holistic and positive shopping experience. Apply the IKEA mechanical sales system as well as maintain range presentation media in work area and ensure that the presented range is up to date. Understand life at home and home furnishing to sell complete and sustainable solutions.
- By general cross work area understanding of the customer journey, support the customer in your customer meeting point and beyond considering the IKEA omnichannel environment.
- Contribute to the highest goods availability and the scheduled deliveries for customers and stores by the correct and on-time execution of the assigned fulfilment tasks. Effectively perform the delivery operation in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity. Contribute to stock accuracy to achieve scheduled
deliveries and product availability for the customers and the store.
- Operate according to working methods and routines with the aim of maximizing the customer meeting point efficiency. Ensure the IKEA store is always a safe and secure environment for visitors and colleagues, actively preventing incidents and working according to the company code of conduct and complaint with internal regulation and external legislation, specifically related to IKEA health and safety.
Team vision ( title) About this work area
Team vision (text) We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Local section (title) Why you'll love us!
Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Store Co-worker.
Join us as we bring IKEA closer to our customers in London and become part of an exciting growth journey for IKEA Canada!
The starting rate/ salary for this position is 20.15 CAD
