Are you a natural “people person” looking to grow your career in hospitality? A private women’s club and luxury boutique hotel in Toronto is seeking an energetic, service-focused individual to join our team as a Part-Time Concierge.
This position is primarily scheduled for morning shifts (7:00 AM–3:00 PM); however, candidates must be available to work all shifts, including days, afternoons, overnights, weekends, and holidays, as operational needs require. This role offers a dynamic environment where no two days are the same.
As the central point of contact, the Concierge plays a key role in shaping each guest and member’s experience. From the moment they arrive, you’ll be the go-to resource, providing information, anticipating needs, and delivering thoughtful, personalized service.
What You'll Bring
You’re approachable, organized, and quick-thinking, with a genuine passion for hospitality. You thrive in a fast-paced setting, can manage multiple priorities, and maintain a calm, professional demeanor. Strong communication skills, attention to detail, and a collaborative mindset are essential.
Availability Requirements
- Primarily available for morning shifts (7:00 AM–3:00 PM)
- Must have flexible availability to work all shifts, including:
- Days (7:00 AM–3:00 PM)
- Afternoons/Evenings (3:00 PM–11:00 PM)
- Overnights (11:00 PM–8:00 AM)
- Must be available on weekends and holidays as required
Key Responsibilities
- Welcome guests and members; manage hotel check-in and check-out processes
- Respond promptly to inquiries via phone and email
- Provide recommendations and assist with bookings (restaurants, events, transportation, tickets, etc.)
- Process payments (Visa, Mastercard, American Express, debit) and reconcile daily batches
- Register members for club events and activities
- Perform opening, closing, and overnight duties for both club and hotel operations
- Maintain cleanliness and organization of front desk and common areas
- Support team members and complete additional tasks as assigned by management
Qualifications
- Minimum 1 year of hotel concierge, front desk, or guest services experience
- Exceptional customer service and interpersonal skills
- Strong problem-solving abilities and the capacity to multitask effectively
- Clear and professional communication skills in English (additional languages are an asset)
- High level of organization, attention to detail, and sound judgment
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Professional, polished, and guest-focused approach at all times
If you’re looking to build your hospitality career in a refined, service-driven environment, this is an excellent opportunity to join a close-knit, high-performing team dedicated to exceptional guest experiences.
Job Type: Part-time
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
