Your Opportunity
For more than 60 years, Steel-Craft Door Products Ltd. has been a trusted Canadian manufacturer of residential, commercial, and industrial overhead doors, garage doors, and entry systems. Proudly Canadian-owned and operated, Steel-Craft has built its reputation on quality craftsmanship, innovation, and exceptional customer service.
With manufacturing facilities and branches across Western Canada, we help homeowners, builders, contractors, and businesses find reliable door solutions that stand the test of time. Our success is driven by dedicated employees who are committed to teamwork, continuous improvement, and delivering outstanding customer experiences.
At Steel-Craft, you'll join a company that values its people, invests in their growth, and provides opportunities to build a long-term career in a stable and growing industry.
Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction.
Position
Inside Sales Representative – Edmonton, AB
Key Responsibilities
The Inside Sales Representative is a personable and upbeat individual who will thrives in customer relations. The Inside Sales Representative role will include answering customer calls and identifying customer needs, supporting sales opportunities, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules. Additional duties may include posting and receiving customer payments and assisting with customer billings.
The ideal candidate will be a strong communicator with excellent organizational and time management skills. If you have a high attention to detail and have a proactive attitude, coupled with strong customer service and data entry experience, then we would love to hear from you!
Your Role
- Answer incoming customer inquiries.
- Identify customer needs.
- Build strong customer relationships.
- Support sales opportunities.
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies.
- Process customer quotes and sales orders with the database.
- Communicate and coordinate incoming and outgoing orders with relevant partners.
- Assist in scheduling customer pickups and branch transfers
- Other duties as assigned.
Qualifications
- Minimum Grade 12 education, preference to Post Secondary Diploma in a related field.
- 2-5 years of Inside Sales or Sales experience.
- Strong knowledge of warehouse documentation, with excellent written and verbal communication skills.
- Computer literacy, including effective working skills with Microsoft Word, Excel, and Outlook.
- Excellent analytical and problem solving skills.
- Exceptional planning and resource allocation skills.
- Overhead door experience preferred.
- Able to work individually and as part of a team.
- Excellent organizational and time-management skills.
Steel-Craft Door Products Ltd. encourages open and honest communication at all levels and between all staff members. Steel-Craft employees are hired and promoted on the basis of their individual skills, abilities, and their desire to work harmoniously with other members of the Steel-Craft family to achieve the required results.
We develop and maintain compensation and benefit programs that are competitive within our industry and the community in which we operate.
www.steel-craft.ca
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Ability to commute/relocate:
- Edmonton, AB T5L 4P2: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Inside sales: 2 years (required)
Work Location: In person
