Description
As a Mobile Area Supervisor, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.
Shift: Saturday and Sunday 7:00 AM – 7:00 PM and eligible to pick up housekeeping or security shifts during the week
Site Location: Various sites in the GTA area
Compensation: $18.50/hr + Gas Allowance per shift (when travelling): $25.00
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Job Duties and Responsibilities
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Train, coach, and mentor associates across multiple sites to ensure consistent service delivery and operational excellence.
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Conduct regular site inspections and audits, providing detailed reports and recommendations for improvement.
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Support operational efficiency initiatives and ensure compliance with company standards, policies, and procedures across all properties.
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Deliver exceptional customer service while effectively managing multiple priorities in a fast-paced environment.
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Respond to resident, visitor, and client inquiries, providing accurate information, directions, and assistance.
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Coordinate and schedule building access for authorized vendors and contractors performing work within residential units.
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Maintain confidentiality of resident, client, and company information at all times.
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Participate in ongoing training and professional development activities to maintain industry knowledge and best practices.
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Contribute to departmental and organizational goals by taking initiative and supporting continuous improvement efforts.
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Ensure adherence to all safety, security, and access control procedures to maintain a safe environment for residents, staff, and visitors.
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Protect client, resident, and company property by monitoring premises and responding appropriately to incidents and emergencies.
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Conduct routine patrols of buildings, parking facilities, common areas, and perimeter grounds.
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Monitor stairwells, hallways, and common areas to ensure they remain free of hazards, obstructions, and safety concerns.
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Identify and report maintenance issues, building deficiencies, safety hazards, and potential risks to property or occupants.
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Enforce site rules, regulations, municipal bylaws, provincial legislation, and applicable laws while assisting emergency responders when required.
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Respond to emergencies, fire alarms, medical incidents, and security situations in accordance with established procedures.
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Complete and maintain accurate documentation, including daily activity logs, occurrence reports, incident reports, and electronic records.
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Follow all company, client, and site-specific policies, procedures, standing orders, and standard operating procedures.
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Perform janitorial and housekeeping duties, including cleaning and servicing washrooms, common areas, stairwells, and floors.
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Sweep, vacuum, mop, and maintain cleanliness throughout the property.
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Collect, remove, and dispose of waste, recycling, and rubbish using appropriate equipment and procedures.
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Maintain inventory levels of cleaning supplies, toiletries, and related materials, reporting replenishment needs as required.
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Assist with garbage management, including moving bins and maintaining waste disposal areas and compactor rooms.
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Support the overall operation of the property by performing additional duties and special assignments as directed by management.
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Foster positive relationships with residents, clients, contractors, visitors, and stakeholders through professional and courteous interactions.
Skills & Qualifications:
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Must possess a valid Ontario Security License
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Experience with heavy duty cleaning
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High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must be able to lift 50 lbs.
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Must be able to sit for extended periods of time
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Must be able to stand for extended periods of time
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Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business
The work environment will require regular lifting, movement throughout the community and lifting. Candidates must possess reliable transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
About Us
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.
Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.
Embark in a fulfilling career in property management with FirstService today.
Disclaimer Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.
Our hiring process may use AI screening for keywords and minimum qualifications. Talent Acquisition Specialists review all results.
In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.
FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
[email protected].
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at
[email protected]; we will respond in accordance with Local Law 144, within 30 days.
