About the Position
This casual student position is based in the Buchanan Library, part of Information Technology Services at Lethbridge Polytechnic. Library Student Workers play a key role in supporting access to library services, spaces, and resources. Working at the front service desk, students in this role assist library users with basic questions, services, and transactions, and connect them with the appropriate library staff member or campus service when additional support is needed.
This position runs from August 24, 2026, to April 30, 2027.
All shifts take place on campus in the Buchanan Library. Students must be available to work evening shifts from 4:30–8:00 p.m. Monday through Thursday and Saturday shifts from 11:30 a.m.–4:30 p.m. Final schedules are based on student availability and library scheduling needs.
Position Details
Primary Focus
This role supports front-line service delivery in the Buchanan Library by assisting users in accessing library resources, spaces, and technology, and by providing excellent customer service and timely referrals to appropriate library staff or campus services.
Specific Accountabilities:
Circulation and Front-Line Service
- Deliver welcoming, respectful, and professional customer service at the library service desk.
- Check in and check out library materials and equipment using the library system.
- Assist users in locating books, equipment, study spaces, and other library resources.
- Re-shelve materials, conduct shelf-reading, search for missing items, and help keep library collections tidy and organized.
- Support opening and closing procedures in accordance with established library processes.
- Record and track library usage statistics during scheduled shifts.
- Follow all library policies, procedures, privacy requirements, and confidentiality protocols, including signing the Lethbridge Polytechnic Non-Disclosure Agreement.
- Develop familiarity with library collections, services, circulation policies, and common service desk procedures.
Reference and Referral Support
- Respond to basic reference and directional questions within the scope of training.
- Refer research, citation, policy, or complex service questions to the appropriate library staff member.
- Maintain awareness of library staff roles and key campus services to support effective referrals.
- Monitor and assist with the library chat service as assigned, escalating questions when appropriate.
Technology Support
- Provide basic support for common technology questions, including printing, scanning, photocopying, Wi-Fi access, Microsoft Office, and other commonly used tools.
- Provide basic directional support for Canvas and related learning technologies, referring more complex questions to ITS or the appropriate service area.
- Monitor printers, photocopiers, scanners, and public-use technology, and report technical issues in accordance with established procedures.
- Refer complex technical issues to ITS staff in line with training and service expectations.
Space and Environment Support
- Help maintain a clean, safe, welcoming, and inclusive library environment.
- Monitor library spaces during shifts and communicate issues or concerns to library staff as needed.
- Support users with questions about study rooms, quiet study, and library spaces in accordance with established policies.
Additional Duties
- Support special projects, displays, events, outreach activities, or team initiatives as assigned.
- Participate in training, check-ins, or team meetings as required.
- Communicate service issues, user concerns, or procedural questions promptly to library staff.
