As Serco expands its programs and partnerships in Canada, we are seeking dedicated and empathetic Peer Mentors to strengthen job seeker engagement and support workforce attachment across Alberta. This role is pivotal in fostering trust, motivation, and resilience among individuals navigating employment barriers.
Position Purpose:
The Peer Mentor supports participants by using personal lived experience to encourage hope, resilience, and empowerment throughout their employment journey.
The role focuses on building trusting relationships, promoting self-advocacy, connecting participants with resources, and supporting individuals to recognize their strengths and goals.
Peer Mentors work collaboratively with employment service teams while maintaining confidentiality, professional boundaries, and ethical peer support practices.
Key Responsibilities
Peer Mentors will:
- Provide encouragement and support to participants through shared lived experience.
- Build respectful and trusting relationships.
- Promote participant choice, independence, and self-determination.
- Support participants in identifying strengths and employment goals.
- Share personal experiences appropriately to inspire hope and connection.
- Connect participants with community resources when appropriate.
- Maintain confidentiality and professional boundaries.
- Participate in training, supervision, and reflective practice.
- Document activities according to program requirements.
- Collaborate with Employment Counsellors and program staff.
Additional Key Responsibilities
Peer Mentors will:
- Maintain accurate, timely, and confidential records of participant interactions and activities.
- Complete required documentation, case notes, progress updates, and reports in accordance with program guidelines.
- Submit activity reports and program-related documentation within established timelines.
- Participate in regular supervision meetings and team discussions with the Manager and Employment Services staff.
- Escalate participant concerns, risks, or issues to the Manager or designated staff member as required.
- Adhere to organizational policies, procedures, privacy requirements, and professional standards.
- Contribute feedback and recommendations to support continuous program improvement.
- Support data collection and evaluation activities to help measure program outcomes and participant success.
Accountability and Performance Expectations
Peer Mentors are expected to:
- Demonstrate reliability, professionalism, and ethical conduct.
- Maintain regular communication with their supervisor regarding participant engagement and program activities.
- Attend scheduled staff meetings, training sessions, and professional development opportunities.
- Comply with confidentiality, safeguarding, and workplace health and safety requirements.
- Accurately document work activities and participant engagement according to program standards.
Required Qualifications
Candidates should demonstrate:
- Relevant lived experience connected to employment barriers.
- Ability to use lived experience appropriately in a professional setting.
- Strong communication and active listening skills.
- Understanding of confidentiality and boundaries.
- Commitment to equity, diversity, and inclusion.
- Ability to work collaboratively.
- Willingness to complete required training.
Preferred Qualifications
Assets include:
- Peer Support certification.
- Experience in community services.
- Social services, human services, or related education.
- Mental Health First Aid or similar training.
- Experience supporting individuals facing barriers.
- Knowledge of community resources.
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].
