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Working Conditions
- Temps plein / Full-Time
- Salaire / Salary: $50,000 - $55,000
- Nombre d'heures par semaine / Hours per week: 35h
- This role is 100% in-person, Monday to Friday, on a standard schedule of 9am - 5pm.
- Occasional support will be required to open and close the cafe between 8am and 6pm.
Position Summary
The Gerts Café Manager is responsible for the overall management and administration of Gerts Café, ensuring the delivery of high-quality, financially responsible, and student-focused food services. Reporting to the Student Life Operations Director, this role oversees operational planning, budgeting, procurement, inventory management, staff scheduling and development, menu planning, vendor relationships, and regulatory compliance. The Gerts Café Manager is expected to maintain a visible and active front-facing presence within the café, regularly engaging with staff and customers on the floor, monitoring service delivery in real time, and ensuring consistent operational standards throughout the day. The Gerts Café Manager is responsible for maintaining the highest standards of food quality, hygiene, sanitation, and workplace safety, implementing sustainable operational practices, supporting the café's long-term financial viability, and fostering an inclusive, collaborative, and customer-focused environment that aligns with SSMU's mission and values.
Responsibilities
Operational Leadership & Floor Presence:
- Oversee the daily operations of Gerts Café, ensuring smooth, efficient, and financially responsible service delivery.
- Maintain a consistent front-facing presence on the café floor, actively engaging with staff and customers and monitoring service execution throughout the day.
- Conduct regular walk-throughs of all service areas and continuously check in with staff during shifts to provide support, direction, and performance feedback.
- Address operational issues in real time to ensure service standards, efficiency, and customer satisfaction are maintained.
- Lead by example in delivering high-quality customer service and resolving issues promptly.
Staff Leadership, Training & Scheduling:
- Conduct staff meetings and pre-shift briefings to communicate priorities, expectations, and operational updates.
- Supervise, support, and develop café staff to ensure strong performance and consistent service standards.
- Lead onboarding and training of new employees.
- Monitor staff performance and provide ongoing coaching and feedback during service.
- Develop and manage staff schedules to ensure adequate coverage and operational efficiency.
- Provide input on hiring and disciplinary processes to the SLO Director.
- Inventory, Procurement & Vendor Management:
- Coordinate and place orders for food, beverages, and operational supplies with approved vendors.
- Receive, verify, and accept deliveries, ensuring accuracy, quality control, and proper storage procedures.
- Conduct inventory audits using designated systems and maintain accurate stock records.
- Ensure proper inventory rotation using FIFO principles and compliance with temperature and food safety requirements.
- Manage purchase orders (POs), ensuring accurate tracking, documentation, and budget alignment.
- Maintain strong vendor relationships and support negotiation of pricing and supply terms.
Financial & Systems Management:
- Responsible for budgeting, financial tracking, and expense monitoring to ensure operational sustainability.
- Ensure POS systems are accurate and up to date, including menu items, pricing, and availability.
- Responsible for overseeing daily electronic payment processing and POS reconciliation, ensuring accurate balancing of transaction records and payment terminal reports.
- Customer Service & Experience:
- Ensure a consistently high standard of customer service across all operations.
- Address customer inquiries, feedback, and concerns promptly and professionally.
- Foster a welcoming, inclusive, and student-focused café environment.
- Health, Safety & Facility Management:
- Ensure compliance with all health, safety, food hygiene, and sanitation standards.
- Maintain an organized and operationally efficient workspace, including back-of-house and storage areas, ensuring proper stock rotation, labelling, accessibility, and alignment with food safety requirements.
- Ensure safe use and routine upkeep of all kitchen equipment and appliances, reporting maintenance issues promptly.
- Maintain secure access control and ensure proper opening and closing procedures are followed for all operational areas.
- Oversee laundry, sanitation, and general facility upkeep as required.
- Marketing, Events & Promotions:
- Lead menu planning, pricing updates, and promotional initiatives to drive engagement and revenue.
- Plan and execute café events, promotions, and pop-up activations (e.g., tastings, themed events).
- Lead and coordinate small-scale pop-up events, including all logistics, staffing, and execution.
- Manage café social media content in collaboration with the Communications Department, ensuring alignment with SSMU branding and communications strategy.
- Administration, Compliance & Documentation:
- Maintain accurate records including contracts, invoices, receipts, and operational documentation.
- Assist in the development and maintenance of Standard Operating Procedures (SOPs) with the SLO Director.
- Ensure compliance with all institutional policies, regulations, and applicable laws.
- Provide operational metrics, reports, and documentation upon request.
- Sustainability & Community Engagement:
- Implement and support sustainable operational practices, including waste reduction and responsible sourcing.
- Build and maintain strong relationships with students, staff, suppliers, and the broader McGill community.
- Foster collaboration across departments to support organizational goals.
Other responsibilities
- Participate in staff meetings, training sessions, and operational planning activities.
- Be available for on-call coverage during peak periods or emergencies.
- Perform additional duties as assigned by the Student Life Operations Director.
- Maintain strict compliance with all applicable McGill Campus and SSMU internal regulations, policies, and procedures at all times.
Qualifications Required
- Two years of supervisory or management experience in a fast-paced hospitality or food service environment (café, restaurant, or similar), with direct responsibility for frontline, on-the-floor service leadership and shift operations.
- MAPAQ Certification – Gestionnaire d’établissement alimentaire (Ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec), or equivalent food safety certification recognized under provincial regulations (required).
- Proven experience leading shift operations in real time, including supervision of staff, service flow management, customer experience oversight, and maintaining service standards in a high-volume environment.
- Demonstrated experience managing teams in live service environments, including coaching, performance management, and conflict resolution.
- Experience in staff scheduling and labour allocation, ensuring appropriate coverage aligned with operational needs and budget.
- Experience overseeing core financial processes, including electronic payment processing, daily POS reconciliation, invoicing, and basic financial reporting to ensure accuracy and accountability.
- Experience in menu planning and pricing, including cost analysis, margin awareness, and revenue optimization.
- Experience using POS systems (e.g., Clover or equivalent) for transaction processing, reporting, and customer management.
- Experience using inventory management systems for accurate stock control, variance monitoring, and regular reconciliation to support cost management.
- Strong understanding of budgeting, forecasting, and cost control principles.
- Strong frontline leadership presence, with consistent visibility on the floor and ability to lead by example during service.
- Proven ability to manage, motivate, and develop teams in fast-paced operational environments.
- Strong communication, coaching, and interpersonal skills with ability to provide clear direction and build effective working relationships with staff, customers, and suppliers.
- Strong problem-solving and decision-making skills in high-pressure, customer-facing situations.
- Customer-focused, hands-on leadership style with ability to maintain professionalism and composure during peak service periods.
- Experience using social media platforms to support marketing and customer engagement.
- Proficiency with Google Workspace (Gmail, GSuite) for operational communication and documentation.
- Ability to work in an active operational role requiring sustained physical presence throughout shifts.
- Bilingual in English and French (spoken and written).
- Availability to work flexible hours including early mornings, evenings, and peak operational periods.
- Knowledge of McGill University and SSMU operations (an asset).
- CPR certification (an asset).
Benefits
- Gerts Cafe is only open from September-April, with a 4-day work week in the summer, June-August, to reset and plan for the upcoming year at full salary
- Extended health insurance & dental insurance (employer covered)
- 35-hour working week, with flexibility in working hours
- Generous paid time off norms with additional paid time off over the McGill Winter Holiday Period (minimum 2 weeks)
- 10 sick/personal days per year
- 6% RRSP matching after 6 months
- Summer Fridays (reduced working week by 7 hours) from the first Friday of June to the 3rd Friday of August
- Education reimbursement ($1000 per year)
- Fitness Benefit ($600 per year)
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Extended health care
- Paid time off
Work Location: In person
