Job Overview
Our Mississauga client is looking for a dedicated and personable Customer Care Representative to join their team. This role is vital in ensuring customer satisfaction through effective communication, problem-solving, and support. The ideal candidate will possess strong interpersonal skills and have experience working in a a similar role. Medical background ie. medical administration, medical customer service representative is considered a strong asset.
Employment Type: Permanent Full-Time 100% in Office
Duties
- Respond promptly and professionally to customer inquiries via phone and email
- Provide accurate information about products and services to customers
- Assist customers with placing orders, processing returns, and resolving issues
- Conduct data entry to update customer accounts and transaction records
- Identify opportunities for upselling and cross-selling products or services
- Maintain detailed records of customer interactions for quality assurance
- Follow up with customers to ensure issues are resolved satisfactorily
- Follow up with customers in assisting with explanation and instructions of use of products
- Assisting customers with insurance coverage application
- Collaborate with team members to improve service processes and customer experience
Skills
- Excellent communication skills, including phone etiquette and active listening
- Strong analysis skills to assess customer needs and provide appropriate solutions
- Proficiency in data entry with attention to detail
- Experience working with ERP and/or accounting systems
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Exceptional interpersonal skills with a friendly and professional demeanor
- Ability to work well independently as well as part of a team
- Strong problem-solving abilities combined with patience and empathy
- Previous experience working in the medical field and or education an asset
ProTemps ProTege uses AI tools and platforms to identify and assess qualified candidates based on the requirements of the role. We welcome all applicants with relevant skills, qualifications and experience.
We welcome all applicants with relevant skills, qualifications and experience to apply.
ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.
Pay: $55,000.00-$58,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Education:
- Bachelor's Degree (preferred)
Experience:
- customer service : 5 years (required)
- order entry : 5 years (preferred)
- medical administration : 2 years (preferred)
Work Location: In person
