Job Summary
We are currently seeking an experienced customer service representative to fill the position of Lead Customer Service Representative in Fredericton, New Brunswick.
Job Duties:
* Scheduling deliveries and service calls
* Storefront cashier
* Helping customers over the phone & email
* Effectively communicating with our delivery drivers
* Receiving and entering payments
* Preparing orders
* Inputing invoices
* Taking and relaying phone messages effectively
* Coordinating CSR schedules
* Interviewing new CSR candidates
* Training new CSRs
* Working with office software, POS software and CRM software.
Characteristics:
* Friendly
* Enjoy interacting with people
* Professional
* Accountable/Responsible
* Dependable
* Organized
* Detail orientated
* Multitasking
Required Education, Skills and Qualifications:
* At least five years of customer service experience
* Grade 12 or equivalent
* Detail orientated
* Organized
* Proficient with computers
* Very strong in customer service
* Able to work independently with minimal supervision and with others
Job Type: Full-time
Pay: $19.00-$21.00 per hour
Expected hours: 35 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- Are you seeking part-time (20 hours or less) or full-time?
Experience:
- Sage 50/Quickbooks: 1 year (preferred)
- customer service: 5 years (required)
Licence/Certification:
- Canadian passport (required)
Work Location: In person
