Who we are:
We are the independent chocolatiers preferred for retailers and top brands around the world. Our factories in Belgium, France, Spain and Canada supply top-quality chocolate and the best cocoa ingredients to 90 countries on five continents.
Consumers don’t see our brand, but they experience it when they taste the products we make with passion for the manufacturers of the world’s most prestigious international brands and retailers.
We combine the tradition of the best European chocolate with constant innovation to evolve with the changing tastes and needs of consumers around the world:
- 6 Factories
- 9 offices
- +1,000 Employees
- 4 consumer products categories
- 1 ingredients category
- +90 Countries with commercial operations
- €417 Million Turnover
Job Summary
Responsible for the direct examination of product to ensure that quality standards and procedures are met and aligned with legislation and customer specifications. Requiring a high level of attention to detail, the Quality Control Technician is responsible for strictly adhering to the organization’s quality assurance policies and identifying defects and/or production errors to prevent these materials from entering the supply chain.
Skills
- Direct working knowledge of various QA methodologies, requirements and audits (e.g. HACCP, Environmental Pathogen Monitoring, BRC, SQF, etc.).
- WHMIS & SDS training (an asset).
- Training and knowledge of Six Sigma techniques and Lean manufacturing (an asset).
Competencies
- Capable of multi-tasking, highly motivated and self-directed
- Ability to work under pressure with minimal supervision
- Able to interface directly with cross-functional teams
- Ability to implement changes to a system
- Able to develop, review and maintain metrics and quality audits
- Strong problem identification and problem resolution skills
- Excellent written, documentation and verbal communication skills
- High level of proficiency with Microsoft Office productivity suite
- Strong work ethic and positive team attitude
- Familiarity with Food Safety or Quality Management Systems (as asset)
- Comprehension of lab instruments (an asset)
Duties
- Provide support for food safety and quality system-related programs.
- Conduct Quality Control testing and technical support throughout the facility.
- Review documents and records for the release of raw ingredients and finished products.
- Test and report defects on incoming materials, packaging and finished product, as required.
- Interface with production material as assigned for defects as trained.
- Remove defective items from production, designating reason for removal.
- Perform internal QA audits that are compliant with corporate policies, practices and procedures.
- Assist with the maintenance of QA monitoring programs, including audits, controls and other qualifiers.
- Comply with Company QA programs for monitoring supplier quality, including audits, controls and other qualifiers.
- Support new product development and continuous improvement and by integrating quality control tools into processes.
- Promote and advocate quality achievement and performance improvement across the organization.
- Ensure ongoing compliance with local, national, and international standards and legislation.
- Monitor and provide feedback on process change and improvement strategies that impact quality.
- Ensure product quality requirements are met or exceeded.
- Assist with testing, reporting, computer data entry and monitoring of new and recently introduced product.
- Update quality standards and processing conditions for new and modified products.
- Maintain and improve upon product retention and equipment calibration/validation programs.
- Lead process to maintain weights & measures quality requirements and enhance program to reduce product loss.
- Prepare samples for R&D or Sales requests.
- Coordinate novel raw material (ingredient & packaging) tests (in-lab & production floor).
- Provide support to QA Manager for all aspects of QA operations.
- Provide support to all departments related to daily questions on quality requirements and standards.
- Maintain & improve upon microbiological testing program.
- Provide feedback to customers/consumers.
- Create and maintain QA control documentation.
- Adhere to all prescribed Regulatory and Company requirements for Occupational Health, Safety and Environment, Food Safety and Quality Systems, HACCP, Sanitation and GMP’s.
Natra is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disability Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
Only those application under consideration will be contacted
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
Work Location: In person
