Job Overview
Your knowledge and experience in personal lines insurance combined with your dedication to top notch customer service are the keys to success in the role of Client Care Representative. This call-center based role is fast-paced and responsible for assisting our personal lines clients by servicing their needs including policy changes, claims reporting and advocacy, reviewing existing renewals, file reviews, cross-selling products and working closely with the sales team.
QUALIFICATIONS
- 1 to 2 years of related experience in the insurance industry with a strong working knowledge of personal lines products;
- Call-center experience would be considered an asset;
- Alberta Level 1 General Insurance License
COMPETENCIES
- High degree of professionalism and integrity;
- Committed to excellence in customer service and builds strong relationships with clients;
- Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software, and fast, accurate typing skills;
- Demonstrated accountability and reliability in the quality and timeliness of work;
- Flexible and adaptable with proven problem-solving skills;
- Works well within a team and independently;
- Critical thinker with attention to details
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
