Join one of Montreal's Top Employers in 2026. We are a leading international banking institution fully committed to building a more sustainable future.
The position at a glance
The Application Production Support is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis
Coordinate, monitor and drive cross‑functional projects that identify, assess and remediate technology obsolescence and security‑vulnerability risks across the organization.
Also, accountable and responsible for three ITSM processes across all Securities applications: Incident, Problem and Change Management.
In detail
- Maintain a project‑level risk register for hardware, software and process obsolescence and for identified vulnerabilities
- Quarterly strategic planning for obsolescence roadmap.
- Monthly vulnerability remediation cycles aligned with patch‑management windows.
- Ad‑hoc project initiation when critical CVEs or end‑of‑life announcements arise
- Define project charters that include scope, business impact, timelines, budget, success criteria and stakeholder map
- Track KPIs and produce regular status dashboards for senior management.
- Ensure Incidents, Changes and Problems are managed efficiently, economically and effectively by following
- procedures and processes currently in place.
- Lead Major Incident calls with senior business stakeholders to provide incident resolution updates and collect business impact.
- Produce hourly business-oriented written communications to provide updates on ongoing Major Incidents.
- Hold process awareness sessions to increase the team’s visibility and position within the organization.
- Produce business-oriented post resolution reports for Major Incidents.
- Review and maintain process documentation.
- Produce and distribute meeting minutes.
- Produce periodic and ad-hoc reports on process KPIs, key achievements and next steps.
- Provide the required evidence for audit requirements and participate in audit meetings.
- Power BI proficiency & report creation based on the APS requirement
- Service now reporting.
Work shift: Monday to Friday. 12 PM to 8 PM
The strengths and skills that will help you succeed
- 5+ years’ experience in at least 80% of the Main Responsibilities bullets listed above along with Transversal project management
- Bachelor Degree or equivalent
- Professional working proficiency in English language is required.
- Professional working proficiency in English language is required.
- Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
- Expert knowledge experience of working in Unix environments and Shell scripting.
- Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools (CFT) would be an advantage
- Power BI proficiency & Knowledge on AI
- Service now reporting proficiency with excel automation.
- Experience in monitoring tools (such as Dynatrace)
- SQL , UNIX , Shell scripting
- Knowledge of AI
- Knowledge of release or automation tools such as Jenkins, Ansible is a plus
- Experience in monitoring tools (such as Dynatrace) is a huge plus
- Strong communication skills (written and verbal)
- Good organizational skills
- Basic office software literacy (Microsoft Office, etc.)
- Professional attitude and good interpersonal behavior
- Autonomy and adaptability; must be able to take initiative and be proactive
- Global financial products knowledge, a plus
- Power BI and Excel reporting - mandatory
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.
While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted
What’s in it for you
Alongside a competitive compensation, we provide a comprehensive suite of flexible benefits designed to support your health, wellbeing, and long‑term success:
Health & Wellness – A menu of flexible options for you and your family, including a 24/7 telemedicine service.
Mental‑Health Support – Up to $5,000 per year for sessions with mental‑health practitioners, plus unlimited access through our Employee Assistance Program.
Financial Benefits – A defined‑contribution pension plan and a range of additional financial perks.
Paid Volunteering Days – Take time off to give back to the community.
Learning & Development – Access to high‑quality training, personal‑development programs, and clear pathways for internal career progression across our global organization.
Work‑place flexibility - Hybrid work is available for most roles. You’ll be required in the office at least three days per week, with one of those days being either a Monday or a Friday.
To find out more about our range of benefits, click hre
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
BNP Paribas is committed to fostering a work environment where all employees can feel heard, valued, safe and supported, and can be their authentic selves.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas, the leading bank in the European Union and a major global financial institution, operates in 63 countries and has nearly 178,000 employees. Its mission is to foster a responsible, sustainable economy by financing and advising clients to the highest ethical standards while addressing environmental, regional development, and social inclusion concerns. With over 1,700 employees in Montreal and Toronto, BNP Paribas in Canada strives to develop long-term relationships with its clients by supporting their business strategies and meeting their financing and investment needs, both locally and abroad.
Our certifications and partnerships
- Canada’s Top Employers for Young People 2026
- Montreal’s Top Employers 2026
- Canada’s Best Diversity Employers 2026
- Women in Governance Platinum-Parity Certification
- LinkedIn Top Companies 2024
What you need to know
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org
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