Job description
Speedy Transport is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to be one of central Canada’s premier carriers.
Position Summary:
The purpose of this position is to coordinate the day-to-day operations of a high-performance warehousing company and to lead the workforce to achieve safety, quality, service, and cost goals. This will be accomplished by taking a “Hands on” approach to everyday operations and staff issues.
Schedule:
- Monday to Friday
- 5:00 PM to 1:30 AM
Position Responsibilities:
- Supervise and coordinate the daily administrative functions of the Operations department to ensure efficient workflow and timely completion of tasks.
- Assign, prioritize, and monitor workloads to ensure service standards and operational deadlines are consistently met.
- Provide leadership, training, guidance, and day-to-day support to Operations Assistants and administrative staff.
- Oversee administrative activities associated with manifesting, freight documentation, and shipment processing, ensuring accuracy and compliance with company procedures.
- Monitor the processing of shipments to brokers and ensure documentation is completed accurately and within required timelines.
- Review and maintain customer accounts, ensuring information is accurate, current, and properly documented.
- Act as the primary point of escalation for customer inquiries, service concerns, and administrative issues, ensuring timely resolution and follow-up.
- Research customer concerns, coordinate with internal departments, and communicate resolutions in a professional and timely manner.
- Oversee the retrieval and distribution of Proofs of Delivery (PODs) and ensure outstanding documentation requests are completed promptly.
- Coordinate customer follow-up regarding unsigned delivery bills and other documentation discrepancies.
- Supervise the handling of customer pickup requests and ensure requests are processed efficiently and accurately.
- Monitor departmental administrative performance, identify workflow improvements, and recommend process enhancements to increase efficiency and service quality.
- Prepare, maintain, and analyze operational reports, customer records, and performance metrics for management review.
- Ensure departmental compliance with company policies, transportation procedures, and applicable regulatory requirements.
- Assist with employee scheduling, onboarding, training, and performance coaching for administrative staff.
- Foster a collaborative and customer-focused work environment while promoting continuous improvement and operational excellence.
- Perform other administrative and supervisory duties as assigned.
Position Qualifications:
- Previous supervisory or team leadership experience in an administrative, transportation, or logistics environment preferred.
- Minimum 3 years of experience in transportation, logistics, or office administration.
- Strong administrative, organizational, and document management skills with exceptional attention to detail.
- Proficient in Microsoft Office Suite, including Excel, Outlook, and Word.
- Experience using transportation management systems (TMS) or similar operational software is considered an asset.
- Excellent customer service, communication, and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.
- Demonstrated leadership skills with the ability to motivate, coach, and support a team.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
What does Speedy Transport have to offer?
- Benefits
- RRSP's + Company Matching
- Profit Sharing Program
- Family Oriented Culture
- Opportunity for Growth
- + more!
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.
#HP
Job Types: Full-time, Permanent
Pay: From $45,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Experience:
- Administrative: 3 years (required)
- Logistics: 3 years (required)
- Microsoft Office: 3 years (preferred)
Work Location: In person
