Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Administrative Assistant (for the Survey Project) provides administrative and clerical support assistance to the Grace Health Service residence by administering survey questionnaires, maintaining accurate records, managing files and filing systems and ensuring documentation is updated in accordance with Grace Health Services, standards and Policies.
This is a contract position.
Accountabilities:
- Coordinate the planning and distribution of resident satisfaction surveys.
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Explain the purpose of surveys and encourage resident participation.
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Assist residents in completing surveys in person.
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Ensure confidentiality and privacy of resident responses.
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Collect, organize, and securely maintain survey data.
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Enter survey results into databases or spreadsheets with a high degree of accuracy.
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Prepare summary reports and present survey findings to management.
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Monitor survey completion rates and follow up with residents as appropriate.
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Maintain accurate records and documentation related to survey activities.
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Schedule survey appointments and time.
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Responding to resident inquiries regarding the survey process.
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Perform general administrative duties, including data entry, and survey report preparation.
EDUCATION, EXPERIENCE, AND QUALIFICATIONS:
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High school diploma required; certificate or diploma in Office Administration, Business Administration, or a related field is preferred.
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Previous administrative or customer service experience
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Experience working with seniors and elderly people or residential services is an asset.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and database software.
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Strong organizational and time-management skills.
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Excellent verbal and written communication skills.
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Ability to maintain confidentiality and handle sensitive information.
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Strong attention to detail and able to multitask
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Ability to work independently and collaboratively with a team.
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Survey administration, Data entry and record management are an asset
Working Conditions:
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Working environment is typically in the office, or in a community facility in generally agreeable conditions.
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Recognizing and respecting that we are working in a home for seniors.
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Regular interaction with residents, and staff.
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May require a lot of speaking and walking throughout the building to meet with residents.
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.
Background Checks Requirements
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Able to pass Vulnerability Check
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Current negative TB test
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Able to pass a Criminal Record check
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Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
Compensation:
The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
