About the role
We are a friendly, fast-paced family practice in Ottawa seeking Medical Secretaries / MOAs for both full-time day coverage and part-time evening and short weekend clinics. You’ll be the first point of contact for patients and the organisational hub of the clinic.
Key responsibilities
- Front desk: greet/register patients; manage phones and email with empathy
- Scheduling: book/confirm/move appointments; recalls and reminders; waitlists
- Referrals & requisitions: create, send, and track inbound/outbound referrals and e-consults
- EMR admin: accurate data entry, document scanning, e-faxing, chart maintenance
- Results & forms: route results; process insurance, MTO, WSIB, ODSP forms
- Billing support: assist with OHIP codes/edits, daily reconciliation, third-party invoicing
- Clinician support: provider inboxes/tasks; room prep; supplies
- Compliance: patient privacy per PHIPA; follow SOPs and infection control
You bring
- 3 - 5+ years in a medical office (family medicine or speciality)
- EMR experience (Accuro preferred)
- Clear, courteous communication; calm under pressure; patient-centred
- Strong organisation and accuracy; reliable follow-through; fast typing
- Basic knowledge of OHIP workflows (billing experience an asset)
Nice to have
- Medical Office Administration certificate/diploma
- Bilingual (English/French)
- Familiarity with Ontario forms (WSIB, ODSP, insurance, MTO)
What we offer
- Competitive hourly pay based on experience
- Health & dental benefits (eligible roles), paid time off, optional RRSP match
- Flexible schedules: weekdays, evenings, and short weekend shifts
- Training on our EMR, billing processes, and clinic protocols
- Supportive team culture; opportunities to broaden skills (billing, QI projects)
Schedules (examples)
- FT Day: Mon - Fri 09:00 - 17:00
- One long day per week: 09:00 - 20:00
- Alternate Short weekend: Sat 09:00 - 13:00 (rotational)
How to apply
Apply via Indeed with your CV and a brief cover note. In your note, state:
- Your EMR experience, and
- Your earliest start date.
- We appreciate all applications; only shortlisted candidates will be contacted.
Job Type: Fixed term contract
Pay: From $22.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Application question(s):
- Do you have 2+ year of experience in a medical office?
- Which EMR(s) have you used?
- Are you available for at least one weekday evenings per week?
- Are you available for short weekend shifts (4–5 hrs) on a rotational basis?
- Briefly describe your OHIP or third-party billing exposure.
- What is your earliest start date?
Work Location: In person
