About Crozn Velvet
Crozn Velvet Inc. is a luxury lifestyle brand specializing in premium watches, jewelry, sunglasses, leather goods, and exclusive accessories. Built on craftsmanship, innovation, and timeless elegance, we are committed to delivering exceptional products and unforgettable customer experiences worldwide.
We’re looking for a driven Sales Associate who shares our passion for luxury, client relationships, and business growth.
Position Overview
As a Sales Associate, you will serve as a brand ambassador for Crozn Velvet by providing exceptional customer service, building long-term client relationships, and contributing to the continued growth of our luxury collections. This role combines luxury sales, customer support, digital communication, and brand representation.
Key Responsibilities
- Welcome customers with professionalism while delivering a world-class luxury experience.
- Assist clients in selecting luxury watches, jewelry, sunglasses, leather accessories, and exclusive Crozn Velvet collections.
- Educate customers on product features, materials, craftsmanship, quartz and automatic movements, stainless steel construction, and premium finishes.
- Build lasting relationships with clients through personalized service and follow-up communication.
- Process orders accurately using POS systems, Shopify, and payment platforms.
- Promote new collections, limited editions, seasonal launches, and exclusive releases.
- Upsell complementary luxury products while maintaining a premium customer experience.
- Respond professionally to inquiries through phone, email, live chat, Instagram, Facebook, TikTok, and other digital platforms.
- Collaborate with the marketing team on promotions, influencer partnerships, and luxury brand campaigns.
- Maintain inventory accuracy and assist with merchandising and product presentation.
- Support e-commerce operations, order fulfillment, and customer satisfaction initiatives.
- Represent the Crozn Velvet brand with integrity, professionalism, and attention to detail.
Qualifications
- Experience in luxury retail, jewelry, watches, fashion, or premium sales is preferred.
- Excellent communication and customer relationship skills.
- Strong understanding of luxury sales and client service.
- Comfortable using POS systems, CRM software, Shopify, and Microsoft Office.
- Ability to multitask in a fast-paced environment while maintaining exceptional service.
- Organized, self-motivated, and detail-oriented.
- Fluent in English; French or additional languages are considered an asset.
- Passion for luxury products, entrepreneurship, and premium customer experiences.
What We Offer
- Competitive starting wage of $23.99/hour
- Performance bonuses and commission opportunities
- Remote work flexibility
- Career advancement within a growing international luxury brand
- Employee discounts on Crozn Velvet collections
- Ongoing training and professional development
- A collaborative environment where innovation and excellence are valued
Why Join Crozn Velvet?
At Crozn Velvet, we don’t simply sell luxury products—we create experiences. Every watch, accessory, and collection reflects ambition, craftsmanship, and timeless sophistication. If you’re passionate about delivering exceptional service and helping build one of the world’s most recognized luxury brands, we invite you to join our team.
Pay: From $23.99 per hour
Benefits:
Work Location: Remote
