Ambutech is a world leader in providing mobility canes and products around the world.
We are in search of dedicated and motivated individuals with skills and abilities to help us continuously improve our operations. Our world-class manufacturing facility offers a clean and safe working environment where all employees are encouraged to participate in lean manufacturing efforts. We offer extended medical and dental benefits, a formal RRSP/DPSP plan, and training opportunities. Opportunity to learn new skills with room for advancement.
We are looking for individuals who care to go that extra mile in making a meaningful and positive impact on our workforce, partners, local and global communities. We are located in the St. Boniface Industrial Park, Winnipeg, Manitoba.
Full-time Assembler positions are currently available for:
Day shift: Monday to Friday 8:00 am to 4:30 pm (flexible)
Job Summary
Ambutech is looking for a reliable and customer-focused Customer Service / Order Desk Representative to join our team. In this role, you’ll be responsible for processing customer orders, responding to inquiries, and coordinating with internal teams and shipping partners to ensure smooth order fulfillment.
If you enjoy problem-solving, working with customers, and being part of a collaborative team, this is a great opportunity to grow your career.
Key Responsibilities
- Enter customer orders into IQMS via phone, email, fax, and online channels
- Respond to customer inquiries related to pricing, orders, tracking, and products
- Prepare quotes, proformas, and bid requests
- Maintain and update customer records (pricing, contact info, notes, etc.)
- Process credit card payments for orders and invoices
- Coordinate shipping quotes and track shipments using courier platforms (e.g., UPS, Canada Post)
- Answer and manage incoming phone calls and voicemail
- Send out annual price lists
- Maintain electronic records and correspondence
- Resolve order issues efficiently, working with production and sales teams
- Perform other administrative tasks as required
Qualifications
- Strong communication skills (written and verbal in English)
- Professional, polite, and positive attitude
- Comfortable speaking with customers by phone and in person
- Strong organizational and problem-solving skills
- Ability to work both independently and in a team environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Typing speed of 35–40 WPM preferred
- High attention to detail and accuracy
- Ability to learn new systems and processes quickly
What We’re Looking For
- A proactive and dependable team player
- Someone who can multitask and stay organized in a fast-paced environment
- A problem-solver who takes initiative before escalating issues
- Willingness and ability to travel occasionally
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
