We are seeking an experienced and strategic Manager, Business Continuity & Operational Resilience to lead the evolution of our enterprise-wide Business Continuity Management System (BCMS), drive organizational resilience, and advance our multi-year Continuity Maturity Roadmap. This is a unique opportunity to shape the future state of business continuity within a highly complex, life-critical environment where preparedness, reliability, and resilience are essential.
Reporting to the VP, Operations, this role provides enterprise leadership, governance, and oversight for E-Comm's Business Continuity Program. You will be responsible for establishing standards, frameworks, and oversight to ensure continuity of critical operations across all departments during disruptions and emergencies, with authority to enforce compliance and escalate issues to executive leadership.
What Makes This Opportunity Unique?
This role offers the opportunity to:
- Lead continuity and resilience for one of Canada's largest emergency communications organizations
- Drive the continued advancement of E-Comm's multi-year Continuity Maturity Index roadmap
- Build and mature an enterprise Business Continuity Management System aligned with leading practices and standards
- Influence executive decision-making and organizational resilience strategy
- Lead continuity governance across Operations, Technology Services, and Corporate Services
- In collaboration with cross-functional teams, shape preparedness for emerging risks including cyber threats, climate events, infrastructure disruptions, labor disruptions, and third-party dependencies
- Serve as a trusted advisor during major incidents and enterprise disruptions
- Help ensure the continuity of life-critical emergency communications services relied upon by first responders and communities throughout British Columbia
WHAT YOU WILL DO:
- Lead E-Comm's enterprise Business Continuity Program and Business Continuity Management System (BCMS), establishing the strategy, governance framework, standards, and roadmap that strengthen organizational resilience and preparedness
- Drive the continued advancement of E-Comm's multi-year Continuity Maturity Roadmap and Continuity Maturity Index, conducting annual assessments and developing strategic initiatives that advance the organization toward its target state of business continuity maturity
- Establish enterprise business continuity requirements, critical service priorities, and recovery objectives, ensuring alignment with technology disaster recovery capabilities, emergency management, crisis management, and enterprise risk management practices
- Provide leadership, coaching, and oversight to continuity professionals and departmental stakeholders, fostering a culture of preparedness, accountability, continuous improvement, and resilience across the organization
- Lead enterprise-wide business impact analyses, critical service mapping, dependency assessments, and resilience planning activities to address operational, technology, infrastructure, vendor, cyber, and emerging risks
- Oversee continuity exercises, testing programs, after-action reviews, and improvement initiatives, ensuring plans remain effective, validated, and aligned with organizational and public safety requirements
- Serve as E-Comm's senior business continuity and resilience advisor during major incidents and disruptions, providing strategic guidance, impact assessments, recovery planning, and executive-level decision support
- Build strong partnerships across Operations, Technology Services, Corporate Services, executive leadership, and external stakeholders to embed continuity, recovery, and resilience requirements throughout the organization
WHAT YOU WILL BRING:
- A bachelor's degree in Emergency Management, Business Continuity, Risk Management, Business Administration, Information Systems, or a related field
- 7–10 years of progressive experience in business continuity, emergency management, disaster recovery, organizational resilience, or risk management, including leadership experience
- Experience leading enterprise-wide programs within public safety, emergency services, critical infrastructure, healthcare, utilities, government, or other mission-critical environments
- Demonstrated expertise in Business Continuity Management Systems (BCMS), business impact analysis, continuity governance, resilience planning, and organizational preparedness
- Strong knowledge of industry standards and frameworks such as ISO 22301, ISO 31000, ISO 27031, DRII, BCI, and Incident Command System (ICS) principles
- Proven ability to influence executive leaders, build cross-functional partnerships, and lead organizational change in complex environments
- Professional certifications such as CBCP, MBCI, DRII, emergency management, or risk management designations are considered advantageous
- Previous people leadership experience
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.
To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.
WHAT WE OFFER:
- Meaningful work - work with a sense of purpose, supporting the public and first-responders
- Competitive salary and 100% paid extended health and dental benefits
- 4 weeks’ vacation to start
- Eligibility to participate in our Personal Time-Off Program
- 100% paid extended health and dental benefits
- Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm
JOB DETAILS:
- Number of positions: 1
- Job status: Regular Full-Time
- Hours of work: Monday to Friday, 40 hours per week
- Wage/Salary: $120,000 - $135,000 per annum
- Employee Group: Management
- Department: Operations
- Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)/Hybrid
- CLOSING DATE FOR APPLICATIONS: July 28, 2026 @ 11.59pm PST
We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email [email protected]
