Strong Potential for Permanent Employment
Rally Subaru is looking for an experienced, motivated, and customer-focused Automotive BDC Manager to join our award-winning team. This is an 18-month maternity leave position, with a strong possibility of transitioning into a permanent service-related role upon completion of the term.
If you thrive in a fast-paced dealership environment, enjoy leading customer communications, and understand the importance of exceptional customer service and process management, we'd love to hear from you.
What You'll Do
- Lead and coach the Service Appointment Coordinator team, providing ongoing support, training, and performance feedback
- Oversee and optimize all Service BDC operations to maximize appointment conversion, efficiency, and customer satisfaction
- Monitor and manage outbound customer campaigns, ensuring consistent follow-up and strong customer engagement
- Coordinate service appointments while balancing shop capacity and customer needs
- Work collaboratively with the Service Advisors, Shop Foreman, and Service Manager to deliver an exceptional customer experience
- Monitor daily BDC performance, reporting, and process improvements using key performance indicators
- Maintain accurate customer records and appointment data
- Provide warranty administration support during a planned two-month coverage period
- Identify opportunities to improve processes, communication, and overall departmental efficiency
Qualifications
- Previous dealership BDC management experience is required
- Excellent communication and organizational skills
- Strong customer service mindset with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Experience with dealership management systems (CDK experience is considered an asset)
- Experience with Xtime is an asset
- Previous warranty administration experience is an asset
- Positive attitude and commitment to teamwork
What We Offer
- Competitive compensation
- Comprehensive benefits package
- A collaborative leadership team that values ideas and continuous improvement
- A culture where every department works together toward one common goal, delivering an exceptional customer experience
- The opportunity to make a measurable impact on customer satisfaction and dealership performance
- Ongoing training and development opportunities
- Employee recognition programs and dealership events
- Strong potential for a permanent position following the maternity leave
At Rally Subaru, we believe our people are our greatest asset. We foster a culture built on teamwork, respect, accountability, and delivering an exceptional experience for every customer.
If you're an experienced dealership BDC professional looking for an opportunity to make an impact while building a long-term career, we'd love to meet you.
Apply today by submitting your resume and cover letter.
Pay: $48,000.00-$60,000.00 per year
Benefits:
- Company events
- On-site parking
- Store discount
- Vision care
Work Location: In person
