Shipping Customer Service Office Administration
Location: Calgary, AB
Position: Full-Time - IN OFFICE
About Us
We are an international company specializing in innovative retaining wall systems for the concrete industry. We work with manufacturers, engineers, and construction professionals throughout North America and around the world.
We are looking for a dependable, detail-oriented Operations Administrator to become an important part of our growing team. This position is ideal for someone who enjoys staying organized, helping customers, and ensuring day-to-day operations run smoothly.
Our office is a quiet, professional environment where teamwork, reliability, and attention to detail are highly valued.
What You'll Do
This is a varied role where no two days are exactly the same. Responsibilities include:
- Coordinate LTL freight, courier shipments, and shipping documentation
- Prepare customer quotations and invoices using QuickBooks
- Receive and organize incoming shipments and inventory
- Process customer orders accurately and efficiently
- Answer incoming emails professionally
- Assist with customer service inquiries
- Maintain organized filing systems and office records
- Support the sales and engineering teams with administrative tasks
- Track projects and ensure information is complete before processing
- Assist with general office administration as required
We're Looking For Someone Who Is
- Extremely organized and detail-oriented
- Reliable, dependable, and takes pride in doing things right
- Comfortable managing multiple priorities throughout the day
- Friendly and professional with customers and coworkers
- Able to work independently with minimal supervision
- A strong communicator, both written and verbal
- Positive, adaptable, and willing to learn
Qualifications
Preferred experience includes:
- 2+ years in an administrative, operations, logistics, or customer service role
- Experience using QuickBooks (or similar accounting software)
- Strong computer skills, including Microsoft Office
- Experience coordinating shipping or freight is considered an asset
- Manufacturing, construction, or industrial experience is beneficial but not required
What We Offer
- Full-time, permanent employment
- Competitive salary ($55,000–$62,000 depending on experience)
- Comprehensive benefits after three months
- A stable, supportive, and professional work environment
- Opportunities to learn and grow with an expanding international company
- Free on-site parking
If you enjoy keeping things organized, working with a small, supportive team, and making a meaningful contribution every day, we'd love to hear from you.
Please submit your resume along with a brief cover letter explaining why you believe you'd be a great fit for this position.
Pay: $48,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
