We are conducting walk-in interviews on:
Tuesday, 23 June 2026, 11:00 AM
Baymont by Wyndham
3216 13 Ave SE, Medicine Hat, AB T1B 1H8
Overview
We are seeking a friendly, professional Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple guest requests efficiently. Multilingual or bilingual abilities are highly valued to assist our diverse clientele and enhance guest experience.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems to handle reservations, inquiries, and guest requests
- Provide accurate information about hotel amenities, local attractions, and services
- Handle guest complaints or concerns promptly and professionally to ensure satisfaction
- Maintain guest records accurately using hotel management software
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and issues are resolved swiftly
- Process payments, issue receipts, and manage billing inquiries
- Assist with administrative tasks such as scheduling reservations and updating guest information
- Uphold high standards of phone etiquette, guest service, and professionalism at all times
Requirements
- Previous experience in front desk operations or hospitality preferred; hotel experience is a plus
- Strong customer service skills with a friendly, approachable demeanor
- Excellent communication skills; bilingual or multilingual abilities are highly desirable
- Proficiency in multi-line phone systems and basic computer applications
- Knowledge of hotel policies, procedures, and hospitality standards
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Professional appearance and positive attitude essential for representing the hotel brand
- Flexibility to work various shifts including evenings, weekends, or holidays as needed
Pay: $15.52-$17.00 per hour
Benefits:
Work Location: In person
