Salary: $23 - 31 per hour
Reference: JOB-5972
Location: Petawawa, ON (100% On-Site)
Duration: August 10, 2026 – March 31, 2027
Position Type: Contract
Our client, a government organization, is seeking experienced Computer Application Support Specialists to provide onsite IT service desk and desktop support within a secure enterprise environment. We have 4 openings available. The successful candidate will deliver first-line technical support, troubleshoot hardware and software issues, manage user accounts, and ensure the efficient operation of desktop systems and network-connected devices.
- 1 x Senior Computer Application Support Specialist (English) – Reliability Status
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1 x Senior Computer Application Support Specialist (Bilingual French/English) – Reliability Status
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2 x Senior Computer Application Support Specialists (English) – Level II Secret Clearance
- Provide first-line technical support for desktop hardware, software, and peripheral devices.
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Troubleshoot and resolve issues involving PCs, printers, operating systems, and enterprise applications.
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Deliver remote technical support using remote access tools.
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Configure, install, and maintain desktop hardware and software.
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Perform user account administration, including account creation, modifications, moves, and access management.
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Administer Active Directory files, users, groups, and objects.
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Support cloud-based applications and related end-user issues.
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Configure and maintain network software while ensuring compatibility with enterprise hardware, utilities, and operating systems.
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Monitor and manage service requests using an IT service management (ITSM) ticketing system.
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Document incidents, resolutions, and support activities in accordance with established procedures.
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Collaborate with internal technical teams to resolve escalated issues while maintaining excellent customer service.
- Experience providing first-line IT service desk or desktop support.
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Strong troubleshooting skills supporting Windows desktops, printers, CPUs, and peripheral devices.
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Experience working in a networked enterprise environment.
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Knowledge of operating systems, enterprise software, communication protocols, and desktop hardware.
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Experience supporting users through remote connection tools.
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Experience with user account administration, including account creation, modification, and deactivation.
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Experience managing Active Directory users, groups, files, and objects.
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Experience supporting cloud-based applications.
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Experience using IT service management/ticketing systems (experience with Assyst is considered a strong asset).
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Strong communication and customer service skills.
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Ability to prioritize multiple support requests in a fast-paced environment.
- Must be available for the full contract term (August 10, 2026 – March 31, 2027).
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Ability to work 100% onsite in Petawawa, Ontario.
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English communication skills are required; one position requires bilingual French/English proficiency.
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Must possess one of the following valid Government of Canada security clearances:
- Reliability Status
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Level II (Secret)
