JOB SUMMARY
The Night Auditor is responsible for reconciling and balancing all daily transactions while performing all duties of a Guest Service Agent. To ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of Front Desk operations. Night Audit shifts are from 11:00 pm – 7:00 am. Weekends and Holidays a must. Some weekdays required.
JOB RESPONSIBILITIES
· Perform the duties for a Guest Services Agent
· Possess strong Customer Relations
· Ability to respond professionally and empathically to guest concerns/complaints
· Must be efficient, well-organized and able to handle multiple tasks
· Closing and balancing all room accounts.
· Counting and balancing cash and credit card receipts.
· Balancing direct bill accounts.
· Closing and reconciling all hotel revenue centers.
· Verifying and balancing vouchers.
· Running a trial balancing report
· Investigating or analyzing out-of-balance situations.
· Making adjustments or corrections to accounts as needed
· Printing and distributing various computer audit reports.
· Completing required venue and expense reports.
· Have knowledge of hotel fire and safety procedures.
· Maintain a high level of customer service at all times.
· Setting and verifying guest wake-up calls.
· Handle guest enquiries.
· Perform end-of-day procedures and restart all interfaces in a timely manner.
· Assist with spreading calcium/stone during winter months and ensure exits are clear.
· Perform hotel patrols
· Other tasks as required
QUALIFICATIONS
· Bilingualism is an asset
· 1-2 years strong customer service skills
· Attention to detail and organizational skills
· Time management and multitasking skills
· Knowledge of safety and security procedures
· Advanced math and booking skills
· Ability to perform computer-based tasks such as data entry
· Excellent verbal and written communication skills
· Ability to solve problems and diffuse tense situations
· Previous audit experience an asset
EDUCATION REQUIREMENTS
· General Education Diploma (GED) or equivalent.
· Degree in hospitality management, business administration, or a related field is an asset.
HCC (Ottawa) LP. is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.
We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.
We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.
We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at [email protected].
Pay: $26.44 per hour
Benefits:
Work Location: In person
