Location: 970 Verbena Road, Mississauga, ON L5T 1T6
Schedule: Monday to Friday | 8:00 AM – 4:00 PM
Job Type: Full-time (On Site)
Compensation: $21.00–$22.00 per hour (based on experience)
Expected Hours: 40 hours per week
About Us
FB Canada Express is a Canadian transportation and logistics company committed to providing reliable freight solutions and exceptional customer service. We value teamwork, professionalism, and continuous improvement while creating a supportive workplace where employees can develop and grow.
We are currently seeking a motivated and detail-oriented Customer Service Representative to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and collaborating with multiple departments to ensure shipments are handled efficiently and professionally.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries by phone, email, and in person.
- Process customer orders accurately and efficiently.
- Provide customers with shipment updates and delivery information.
- Investigate shipment issues and work with internal departments to resolve them promptly.
- Build and maintain positive relationships with customers through professional communication.
- Maintain accurate customer records using Microsoft Outlook, Excel, Word, and internal systems.
- Collaborate with Operations, Dispatch, Warehouse, and Sales teams to ensure customer expectations are met.
- Handle customer concerns with professionalism and identify effective solutions.
- Participate in team meetings and contribute ideas to improve customer service processes.
Qualifications
- Minimum 2 years of customer service or administrative experience.
- Experience in the transportation, logistics, freight, courier, or e-commerce industry is considered a strong asset.
- Strong proficiency in Microsoft Outlook, Excel, and Word.
- Excellent verbal and written communication skills in English.
- Strong organizational, multitasking, and time management skills.
- Excellent problem-solving skills with a proactive approach.
- Ability to work independently and as part of a team.
Education
- Post-secondary education in Business, Office Administration, Logistics, or a related field is considered an asset but is not required.
Equal Opportunity Employer
FB Canada Express is committed to creating an inclusive, respectful, and accessible workplace. Accommodation is available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable human rights legislation. If you require accommodation at any stage of the hiring process, please let us know.
- Artificial intelligence (AI) is not used to screen, assess, or select applicants for this position.
- This is an existing vacancy created to support our continued business growth.
Pay: $21.00-$22.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Application question(s):
- How many years of customer service experience do you have?
- Are you fluent in any language(s) other than English? If yes, please specify.
- Do you have experience in the transportation, logistics, freight, courier, or e-commerce industry?
- What is your earliest available start date?
- Do you have experience using Microsoft Excel? If yes, please describe your level of experience (Basic/Intermediate/Advanced)
Experience:
- Customer service: 2 years (required)
Work Location: In person
