Are you passionate about customer service and looking to contribute to an organization whose mission is to help clients feel confident and secure about their future? As a Technical Analyst, Disability Claims, you will play a key role in the timely and efficient assessment of new short-term disability claims and the payment of eligible benefits, while delivering a human-centered, thorough, and reassuring client experience.
This position is an excellent opportunity to showcase your analytical, administrative, and interpersonal skills within a caring and trusted organization. At iA, people and their development are at the heart of everything we do, creating an environment that fosters collaboration, innovation, and growth.
As a Technical Analyst, Disability Claims, you will be at the heart of our mission. Your main responsibilities will include:
- Gathering and analyzing the medical, administrative, and contractual information required to open and assess new short-term disability claims
- Communicating with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
- Determining claim eligibility according to contract provisions, established criteria, and operating procedures
- Processing and issuing eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements
- Maintaining complete and accurate claim records within internal systems to support operational continuity and service quality
We are looking for someone who:
- Is recognized for their administrative rigor and ability to manage multiple files in a high-volume environment
- Demonstrates strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information
- Displays empathy, active listening skills, and a genuine commitment to delivering a professional and client-centered experience
- Is known for communicating clearly, professionally, and tactfully with a diverse and sometimes vulnerable clientele
- Has experience in customer service, administrative processing, insurance, case management, or a related field
- Has an advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers, and stakeholders located outside Quebec
- A work environment where learning and development go hand in hand with a shared commitment to excellence
- A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
- The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces
- Competitive benefits including group insurance, vacation entitlement, telemedicine, employee and family assistance programs, discounts on iA products, and much more!
At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your next career move may be with us, and we would love to get to know you.
The typical hiring range for this position is $47,544 to $68,329 CAD per year . The offered base salary may vary depending on knowledge, skills, years of experience, and internal equity considerations relevant to the role. At iA, we are committed to providing a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect current market conditions.
