JOB POSTING
Job Title: Case Worker Status: Casual
Program: Third-Party Administration Start Date: ASAP
Location: Vancouver Hourly Rate: $31.56
Hours: 8:30am – 4:30pm Posting #: 26-TPA-045
Schedule: Monday – Friday Closing Date: Until Filled
The Elizabeth Fry Society of Greater Vancouver (EFry) is a charitable organization that supports women,
girls, and children at risk, involved in or affected by the justice system. Our programs work to break the
cycle of poverty, addiction, mental illness, homelessness, and crime.
We are recruiting a casual, on-call Case Worker to support our Third-Party Administration (TPA) office
in Vancouver. With offices throughout the Lower Mainland and Victoria, the Third-Party Administration
Program case workers assist individuals who are in receipt of social assistance to receive the statutory
and regulatory entitlements to which they are entitled. Clients are not able to access service through
regular ministry offices due to their high support needs such as mental health and addiction issues. TPA
Case Workers act as a bridge between Ministry of Social Development and Poverty Reduction staff and
clients. Staff complete case file documentation, collect and forward information as needed, and assist
clients to access community resources to meet their needs.
KEY RESPONSIBILITIES:
- Acts as a third party for administration of social assistance and transference of documents and
information.
- Accepts client referrals from the Ministry offices.
- Interviews and assesses clients, gathers information relevant to clients’ problems, needs and risks.
- Provides case management and where necessary, identifies participant challenges and develops
intervention plans.
- Maintains regular communication with client and the Ministry, provides progress
discussions/reports.
- May provide life skills training in behaviour management, money management and poverty rights,
access of entitlement.
QUALIFICATIONS:
- Diploma or certificate in a related field, or the equivalent education and/or at least one (1) year’s
direct program delivery experience in the community social services is required.
- Working knowledge of community-based programs, welfare entitlements and provincial and
community services is preferred.
- Excellent interpersonal behaviour and good communication skills both written and verbal.
- Strong organizational, advocacy and time management skills.
- Understanding of mental health and addiction issues.
- Ability to respond to clients with mental health and addiction issues in an appropriate manner.
- Crisis management and de-escalation skills are essential.
- Understanding of community-based programs and Ministry regulations regarding entitlements.
- Knowledge of social assistance services as provided by the Ministry of Social Development.
