Care & Beyond Concierge Services Corporation
Position: Head Concierge / Front Desk Supervisor
Location: Vancouver, BC
Job Type: Full-Time, Fixed-Term Employment
Term: Minimum 12 months
Wage: $19.00–$22.00 per hour
Hours: Minimum 30 hours per week
Intended NOC Classification: 62022 – TEER 2
About the Position
Care & Beyond Concierge Services Corporation is seeking a professional, reliable, and customer-focused Head Concierge / Front Desk Supervisor to oversee concierge and front-desk operations at a residential strata property.
The successful candidate will provide excellent service to residents and visitors while coordinating and supervising day-to-day concierge operations.
Key Responsibilities
- Supervise and coordinate concierge/front-desk staff.
- Assist with staff scheduling and relief coverage.
- Train and guide new concierge staff on building procedures.
- Review daily logs, incidents, resident concerns, and outstanding matters.
- Greet and assist residents, visitors, contractors, and delivery personnel.
- Manage packages, deliveries, keys, fobs, and building access.
- Coordinate contractor and service-provider access.
- Respond to resident inquiries and resolve or escalate concerns as required.
- Conduct routine checks of common areas and report maintenance or safety concerns.
- Prepare reports and maintain accurate front-desk records.
- Ensure company and building procedures are followed.
- Perform regular concierge/front-desk duties when required.
Requirements
- Must be legally authorized to work in Canada.
- Strong communication and customer-service skills.
- Reliable, punctual, professional, and organized.
- Ability to supervise and coordinate staff.
- Comfortable using email and basic computer systems.
- Previous experience in concierge, hospitality, customer service, property management, security, or a supervisory role is preferred.
What We Offer
- Minimum 12-month fixed-term employment opportunity.
- $19.00–$22.00 per hour.
- Minimum 30 hours per week.
- Stable residential work environment.
- Training and site orientation.
- Opportunity for continued employment based on business requirements and performance.
- Upon request, Care & Beyond can provide an employment verification/experience letter confirming the employee's actual job title, duties, employment dates, hours worked, and compensation.
How to Apply
Please submit your resume along with your general availability and a brief description of your relevant experience.
Care & Beyond Concierge Services Corporation
- Vancouver, British Columbia
Pay: $19.00-$22.00 per hour
Benefits:
Work Location: In person
