Welcome Center Attendant (Temporary – Approximately 12-Month Maternity Leave Coverage) Monday- Friday Schedule
Metro Ford
Are you a friendly, organized, and energetic individual who thrives in a customer-focused environment? Metro Ford is seeking a Temporary Full-Time Welcome Center Attendant to cover an approximately 12-month maternity leave. In this key front-line role, you’ll be the face of our dealership—ensuring every guest feels welcomed, informed, and supported, all while helping our team run smoothly behind the scenes.
What You’ll Be Doing
As the first point of contact in our busy showroom, your responsibilities will include:
Guest Experience & Front-Line Support
- Greet all showroom guests and ensure they are attended to promptly
- Offer refreshments and maintain a welcoming environment
- Direct new guests to the appropriate department (Sales, Service, F&I)
- Monitor showroom traffic and notify sales staff of guest arrivals
- Keep the showroom tidy, including water and coffee stations
Administrative & Communication Duties
- Answer and transfer incoming calls; take messages as required
- Manage scheduling and attendance through When I Work/DriveHRs
- Coordinate and confirm appointments using Podium/PBS
- Respond to and follow up with online leads via CRM
- Handle deal scanning, filing, and documentation audits
- Track and report Keyper (keys/plates), dealer transfers, and courier tasks
Sales & Service Support
- Set up service drive appointments and ESP follow-ups
- Assist with F&I after-sales opportunities and insurance reminders
- Support RCL buyouts, ESP quoting, and FMPP follow-ups
- Send NVO emails, reminder texts, and FordPass download instructions
- Prepare and distribute sales KPI reports from multiple lead sources
- Monitor Podium lead activity and follow up on manager responses
Extra Team Support
- Run and distribute end-of-day Keyper reports
- Support the finance team by ensuring file completion and scanning
- Perform occasional errands for sales and finance teams
Who You Are
- 1+ year of experience in customer service or administration
- Friendly, professional, and detail-oriented
- A strong multitasker who excels in a fast-paced environment
- Tech-savvy with confidence using CRM, email, and scheduling tools
- Reliable, self-motivated, and eager to contribute to a supportive team
Why You’ll Love It Here
- Temporary full-time role with consistent weekday hours
- A vibrant, welcoming dealership environment
- Supportive and passionate team culture
- Opportunities to learn, grow, and develop valuable industry experience
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Ability to commute/relocate:
- Tsuut'ina, AB: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
