Quiénes somos
En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano. Únete a nosotros y experimenta un entorno flexible y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer.
Función
Position: Technical Specialist
Bi-Weekly Salary: $3492.48 - $ 4001.91
Division: Technical Engineering Services
Job Type: Regular Full time
The Technical Specialist works as a member of one of several specialized technical teams in the area of server support, workstation support and project delivery. The position provides technical support for servers, workstations, and supporting tools & infrastructure across government and the broader public sector including the full range of related technical services. The position responsibilities include maintaining the support of hypervisors, installation, configuration & maintenance of operating systems. Managing and maintaining layered products & middleware, installing and upgrading hardware, providing and maintaining a test environment, applying approved patches to operating systems, and maintaining fallback and recovery procedures and processes.
If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!
Determines the most appropriate hardware, operating systems,server/desktop, or cloud configurations for information technology projects. Analyzes customer service requests and conducts technical and procedural analysis including risk analysis.
Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration. Receives and prioritizes service requests for systems changes and additions. Assigns tasks to team members as required. Manages Incidents within the incident management toolset. Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required. Provides highest level technical support for incidents including liaison with vendor as required.
Participates/leads projects including determining resource requirements. Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors. Reviews all detailed systems specifications, schedules and implementation plans produced by team members.
Provides complete documentation including infrastructure and application change reports, user documentation, Technical Information Bulletins, etc., and assists with the development of policy, guidelines and standards.
Quién es usted
Related degree or an equivalent combination of relevant experience, education and/or training. Experience in the following:
Analyzing and resolving complex Microsoft Windows Operating Systems, Microsoft Office suite of products, Microsoft Azure cloud technologies, and TCP/IP Network problems.
Preference will be given to candidates with skills in the following areas:
Endpoint Security (Defender, Crowdstrike, Sentinel)
VDI Technologies including Azure Virtual Desktop/ Citrix platforms and technologies
Azure Administration (Azure Cloud, Azure Local)
VMWare Administration and Management
Plan, organize, and lead moderate to complex technical projects, from initiation through to implementation, effectively and within time and resource constraints and taking into consideration your own and others workloads, shifting constraints, impacts and priorities as well as client and company objectives as applicable.
Ability to prepare, edit, and proof-read a variety of written materials including technical materials such as project plans, charters, reports and/or manuals, efficiently, effectively and at a level appropriate to diverse audiences and within established guidelines.
Interpersonal Communication
Deal effectively with resistant, demanding and sometimes frustrated individuals or groups at various levels within the client organization, remaining focused on outcomes, and responding appropriately in order to: provide or obtain information including information they may not wish to hear; clarify or resolve issues; provide assistance or service; achieve co-operation; elicit assistance; or ensure compliance.
As a member of a team, ability to contribute to group objectives and enhance output in a team environment through cooperation and interaction, active and full contribution, acknowledging diverse opinions, collaboration.
Organize and manage one's fluctuating workload effectively, efficiently and independently in a variety of operational settings, achieving results within acceptable time frames taking into consideration changing priorities, deadlines, workload, available resources and/or reporting relationships while sharing information and/or significant issues with colleagues, clients and supervisors.
Research/Analyze & Investigate
Analyze business and technical problems, situations and issues systematically, identify options, draw logical conclusions and sound inferences, and develop effective, appropriate courses of action using innovation, creativity, good judgment and strategic thinking.
Apply high quality standards to all tasks in hand, paying attention to detail, no matter how small, and ensuring that nothing is overlooked.
Use computer technology to ensure high level of efficiency in accomplishing work by using fundamental software applications, keeping abreast of changes, integrating technology into the workplace and operating and monitoring computers.
Additional information for applicants
This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements.
This competition and/or eligibility list may be used for other departments of the BC Services Operation of ISM
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La sílaba 'Kyn' en Kyndryl significa parentesco en inglés, lo que representa los fuertes lazos que tenemos entre nosotros, nuestros clientes y nuestras comunidades. Nos enfocamos en garantizar que todos los Kyndryls se sientan incluidos y damos la bienvenida a personas de todas las culturas, orígenes y experiencias. Incluso si no cumples todos los requisitos, te animamos a que presentes tu solicitud. Creemos en el crecimiento y estamos entusiasmados por ver lo que puedes aportar. En Kyndryl, los comentarios de los empleados nos han dicho que nuestro principal impulsor del compromiso de los empleados es el sentido de pertenencia. Ese sentido de pertenencia (ser un miembro valorado, respetado y confiable del equipo) es fundamental para nuestra cultura y genera excelentes experiencias para nuestros clientes. Esta dedicación a dar la bienvenida a todos en nuestra empresa significa que Kyndryl te brinda la capacidad de prosperar y contribuir a nuestra cultura de empatía y éxito compartido. Es lo que conocemos como The Kyndryl Way (La manera Kyndryl).
Lo que puedes esperar:
Tu carrera con nosotros no es sólo un trabajo: es una aventura con un propósito. Ofrecemos una cultura dinámica e híbrida que apoya tu bienestar y te empodera para crecer. Nuestros programas Be Well están diseñados cuidadosamente para apoyar tu salud económica, mental, física y social, porque sabemos que cuando te sientes mejor, haces tu mejor esfuerzo.
Desde tu primer día, te sumergirás en un trabajo impactante que impulsa los sistemas en los que nuestros clientes confían todos los días. No solo contribuirás: marcarás la diferencia al emprender proyectos significativos que agudizarán tus habilidades e impulsarán tu crecimiento.
Estamos aquí para apoyar tu viaje. Con herramientas poderosas para trazar tu trayectoria profesional, objetivos de desarrollo personalizados alineados con tus ambiciones y retroalimentación continua para mantenerte inspirado y encaminado, tendrás todo lo que necesitas para prosperar y evolucionar. Desarrollarás habilidades que tienen demanda, para hacer crecer tu carrera y alcanzar tus ambiciones con acceso a oportunidades de aprendizaje de vanguardia, desde certificaciones con Microsoft, Google y Amazon hasta asesoramiento personal y experiencias prácticas. Y a través de todo esto, serás parte de una cultura que valora la empatía, el aprendizaje continuo y la devoción por el éxito compartido.
Queremos que prosperes aquí y estamos comprometidos a ayudarte a lograr exactamente eso. ¿Listo para generar un impacto? Únete a nosotros y ayuda a dar forma a lo que viene a continuación.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
