Help save lives through water safety
The Lifesaving Society Alberta and Northwest Territories is a charitable organization dedicated to preventing drowning and water-related injury through education, training, certification, and public awareness. We support members, affiliate delivery partners, volunteers, aquatic leaders, and communities across Alberta and the Northwest Territories.
The opportunity
The Programs Coordinator provides cross-portfolio program coordination and administrative support for the Lifesaving Society’s Programs Team. This role leads the day-to-day coordination of Learn-to-Swim and other non-vocational program activities while supporting Lifesaving, Leadership, Safety Services and Standards, and Lifesaving Sport initiatives.
Reporting to the Interim Managing Director / Executive Director, the Programs Coordinator provides timely, accurate, and responsive support to members, affiliates, volunteers, participants, and the public. The Coordinator manages routine program administration, communications, records, event logistics, grant-delivery support, and quality-assurance administration so that program specialists can focus on technical leadership, program development, research, standards, and strategic projects.
This is an ideal opportunity for an organized, service-minded aquatic professional who understands Lifesaving Society programs, enjoys improving processes, and can balance detailed administrative work with direct program and event support.
What you will do
Learn-to-Swim and non-vocational program coordination
· Coordinate day-to-day administration for Learn-to-Swim and other assigned non-vocational programs.
· Respond to routine inquiries from affiliates, instructors, participants, parents/guardians, facilities, and the public using approved resources and procedures.
· Support affiliate onboarding, program implementation, resource distribution, routine communications, and collection of program feedback.
· Coordinate program materials, forms, recognition items, records, and routine reporting requirements.
· Identify recurring member questions, barriers, and administrative issues, and recommend practical improvements to service, resources, or workflows.
· Escalate technical interpretation, policy exceptions, significant concerns, and complex quality-assurance matters to the appropriate Specialist or Coordinator.
Programs Team administration and member support
· Provide administrative and coordination support across Leadership, technical programs, Safety Services and Standards, and Lifesaving Sport.
· Prepare and distribute routine program communications, meeting materials, agendas, minutes, reports, newsletters, and resource updates.
· Coordinate calendars, registrations, participant communications, records, forms, and follow-up for courses, clinics, meetings, projects, and events.
· Maintain organized shared files, templates, procedures, tracking tools, and program resource libraries.
· Support timely, professional responses to program-related inquiries that are referred through the Office & Member Services Coordinator or received directly.
· Maintain accurate records and protect confidential member, participant, volunteer, and organizational information.
Program quality-assurance support
· Receive, log, organize, and track routine program-quality concerns, documentation, and follow-up actions in accordance with established procedures.
· Review submissions for completeness and request missing information before escalation where appropriate.
· Maintain quality-assurance trackers, correspondence records, action logs, and trend summaries.
· Support the preparation of routine quality-assurance reports, meeting materials, and documentation.
· Identify recurring administrative or process issues that may affect program quality, member experience, or consistency of delivery.
Events, grants, and direct delivery
· Support planning and delivery of Branch program events, clinics, workshops, meetings, and community initiatives.
· Coordinate registrations, participant communications, materials, logistics, schedules, evaluation tools, and post-event follow-up.
· Support grant-funded program initiatives through participant records, documentation, logistics, reporting inputs, and communication with partners.
· Provide direct delivery and event support within current qualifications, assigned scope, and organizational requirements.
· Assist with volunteer coordination, communications, recognition, meeting logistics, and recordkeeping as assigned.
Process improvement and team collaboration
· Work collaboratively with the Leadership Specialist, Lifesaving Sport Specialist, and Safety Services and Standards Coordinator to clarify workflows, maintain service standards, and reduce routine administrative burden.
· Develop and maintain practical checklists, templates, frequently asked questions, and standard operating procedures.
· Use available digital systems, data, and feedback to improve response times, record accuracy, service consistency, and program administration.
· Participate in Branch projects, digital-platform implementation activities, staff meetings, and other organizational initiatives as assigned.
What you bring
Required
· Two or more years of experience in program administration, member or affiliate support, aquatic recreation, education, non-profit operations, event coordination, or a related field.
· Demonstrated working knowledge of Lifesaving Society programs, program delivery environments, credentials, or affiliate operations.
· Experience providing clear, professional support to members, participants, instructors, facilities, volunteers, community partners, or the public.
· Strong administrative skills, including accurate data entry, records management, document control, scheduling, correspondence, and tracking multiple tasks to completion.
· Excellent written and verbal communication skills, with the ability to provide consistent, helpful guidance and adapt communication for different audiences.
· Strong organizational skills, attention to detail, initiative, and ability to manage competing priorities in a busy environment.
· Proficiency with Microsoft 365, including Outlook, Word, Excel, Teams, and shared online files.
· Ability to learn and use online systems, including CRM, registration, membership, database, shared document, or web-form platforms.
· Sound judgment, discretion, and commitment to privacy, confidentiality, respectful service, and continuous improvement.
Assets
· Current Lifesaving Society certifications in Swim for Life, Lifesaving, First Aid, National Lifeguard, leadership, safety services, or Lifesaving Sport.
· Experience supporting Learn-to-Swim, affiliate operations, instructor development, program quality assurance, certification administration, or aquatic facility operations.
· Experience coordinating grants, community programs, volunteers, committees, sport events, or large-scale program events.
· Experience developing procedures, templates, training resources, reports, newsletters, or program communications.
· Experience supporting a CRM, digital-platform rollout, data-quality processes, online member service, or change-management activities.
· Familiarity with drowning-prevention, aquatic safety, recreation, education, or non-profit program delivery.
Working conditions and pre-employment requirements
· The successful candidate will be based in Edmonton, AB, and must be willing to travel periodically within the region. A valid driver's license and access to a reliable, insured vehicle are required.
· Occasional evening or weekend work may be required to support courses, events, meetings, program delivery, or community initiatives, with advance notice where possible.
· The role may occasionally require moving program materials, event supplies, or resource boxes. Candidates must be able to perform these duties safely, with accommodation available where required.
· A satisfactory Criminal Record Check, including Vulnerable Sector Check, may be required before employment.
· A clean driver’s abstract may be required before employment
Why join us
· Meaningful work that advances drowning prevention and water safety across Alberta and the Northwest Territories.
· An opportunity to support and strengthen Learn-to-Swim, aquatic education, safety services, Lifesaving Sport, and community programming.
· A collaborative, supportive, and mission-driven team.
· Opportunities to build skills in program coordination, member and affiliate support, event delivery, quality assurance, and digital systems.
· Learning and professional development opportunities.
· Relaxed dress code
· Flexible schedules
· Paid birthdays off
· On-site parking
· Hands-on experience in a nonprofit organization
· Dog friendly office
How to apply
Please submit a résumé and brief cover letter to [email protected]. Please include Programs Coordinator in the subject line.
The Lifesaving Society Alberta and Northwest Territories is committed to equitable, inclusive, and accessible employment practices. We welcome applications from qualified candidates of all backgrounds. Accommodation is available throughout the recruitment process upon request; please contact us to make arrangements.
We thank all applicants for their interest; only those selected for an interview will be contacted.
Pay: $19.23-$26.44 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
