This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Overview of Role:
Commercial Technology is looking for individuals with experience in designing and implementing large-scale, high-profile solutions to join our IT Architecture team. We use combination modern & traditional technology stacks crafted by some of the most amazing people you will ever work with.
The Solution Architect has end-to-end responsibility for ensuring the completeness of solution architecture in the Commercial Technology business unit which includes our Sales, Distribution, Marketing, Digital, and Airline booking engine stacks. This is achieved by adequately addressing all the pertinent concerns of stakeholders and the integrity of the architecture, in terms of appropriate application and component selection and their adherence to corporate architectural standards. They will also satisfactorily reconcile the conflicting concerns of different stakeholders and show the trade-offs made in meeting the appropriate goals. The choice of which architecture views to develop is one of the key decisions that the Solution Architect must make. This choice must be constrained by considerations of practicality, cost, and the principle of fitness-for-purpose. The Solution Architect has the responsibility for architectural design and documentation to create technologically superior solutions required for an agile and efficient business.
The role is responsible for developing, maintaining, and ensuring the integrity of end-to-end technology solutions to address specific project / programme / product requirements and align to technology strategies, architectures, and engineering standards.
Key deliverables include:
- Leading the development of architectures for complex solutions ensuring consistency with agreed requirements.
- Establishing policies, principles, and practices for the selection of solution architecture components.
- Managing trade-offs and balances functional, service quality and systems management requirements within a significant area or value stream of the organization.
- Communicating proposed decisions to multiple stakeholders across the WestJet Group, including ELT.
- Coordinating and managing the target architecture across multiple projects or initiatives, across WestJet business units and with third-party suppliers or partners.
- Maintaining a stable, viable architecture and ensures consistency of design and adherence to appropriate standards across multiple projects or initiatives, across WestJet business units and with third-party suppliers or partners.
- Defining the planned operation and maintenance of the solution within a production environment — include changes to services, process, organization, and operating models as well as technology.
- Ensuring that existing and planned solution components are compatible with relevant architectures, strategies, policies, standards and practices
- Considering requirements for security, privacy and testing of solutions
- Taking account of relevant architectures, strategies, policies, standards and practices identifying appropriate cloud services.
- Developing roadmaps to migrate components to cloud services.
- Developing and communicating implementation roadmaps across multiple business units and with external partners.
- Providing guidance and risk-based governance to support solution implementation including managing requests for changes and deviations from specifications.
- Being accountable for ensuring the completeness (fitness-for-purpose) of the architecture by adequately addressing all the pertinent concerns of its stakeholders and reconciling the conflicting concerns of different stakeholders, leading to a sign-off the architectural design as fit for purpose.
- Understanding and interpreting requirements by probing for information, influencing people, facilitating consensus, synthesizing / translating ideas into actionable items and articulating those ideas to others. Embody requirements in the architecture specification.
- Being responsible for developing well-formulated models of the components of the solution, augmenting the models as necessary to fit all the circumstances. Showing multiple views through models to communicate ideas effectively.
- Being responsible for developing end-to-end user-focused solutions that interact effectively with one another to provide scalable, reliable, and resilient functionality to the end-users.
- Tracking and evaluating emerging trends in domain knowledge area(s) and maintaining a strong relationship with appropriate vendors in that space.
- Maintaining a strong knowledge of the technologies, techniques, and business concepts (as related to IT) used within the solution architecture domain.
- Being responsible for helping set and maintain architectural standards, as derived by corporate standards bodies such as Architecture Boards or equivalent.
- Being responsible for understanding the necessary IT support functions and infrastructure requirements to meet the needs of the solution architecture domain.
- Being accountable for multiple roadmaps (i.e. high level views of technology and the organization from which plans are created and/or evolved). Roadmaps will include business growth opportunities via technology, functional areas to focus on and where to invest technology dollars, etc.
- Collaborating and mentoring other architects, developers, SMEs, project managers, analysts, business stakeholders, etc, to provide optimal solutions that are aligned with corporate strategies while being open minded to other ideas and not driving a specific agenda.
- Presenting concepts to senior leaders as necessary, up to and including the CEO, while explaining technical items in an appropriate manner for non-technical audiences.
- Maintaining thought leadership and contributing to mentorship of others in a way that contributes to strategy and acts as a catalyst for change, as opposed to a barrier.
Experience and qualifications:
- Graduate Qualification in Computer Science, Engineering, Information Systems or Information Security and 5+ years of experience preferred, or an equivalent combination of training and experience
- Current Solution Architect and/or Cloud certification(s) preferred
- Demonstrated leadership skills, providing mentorship and technical guidance to other team members
- Requires expert problem-solving skills and advanced interpersonal and communication skills including influencing others
- Broad knowledge of all aspects of IT, including application development, network and system administration, quality assurance, and application and data management
- Strong understanding of development architecture using middleware tech stack inlcuing API, web services, messaging platform etc
- Strong understanding of data privacy, cloud security, application security, platform security, authentication security and database security controls
- Strong understanding of domain-specific modelling frameworks
- Intermediate understanding of domain related architecture frameworks and modelling languages including TOGAF, SABSA, Archimate and the C4 model
- Strong knowledge of industry best practices and applicable regulatory requirements, including PCI, PIPEDA, GDPR, CCPA
- Strong knowledge of computer and telecom systems, hardware and software theory, practice, concepts, and technology relevant to organizational vision and business outcomes
- Intermediate knowledge of programme, project and agile methodologies and their applicability to successful delivery of technical change
- Experience with any of CIAM platforms such as Ping,IBM verify or Okta would be an asset.
- Knowledge on NDC platforms such Accelaya , Flex M and or Adobe platforms like AEP, ACS and CJA will be desirable
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
