Job Summary
We are seeking a dedicated and experienced Service Advisor, who is looking to grow their career, and help manage day to day operations in our automotive service department. You will have a customer focused, can-do attitude. You will take care of our guests from the moment they arrive, ensuring our Hyundai guests have a memorable and seamless experience with your attention to detail, and ability to go the extra mile.
Responsibilities:
- Schedule customer vehicle service appointments
- Greet guests and check-in vehicles to the Service Department for their scheduled appointment, perform walk around at check in.
- Liaise with technicians to ensure proper work flow
- Maintain and develop an excellent customer experience and relationships
- Be able to multi-task maintaining a high quality of service
- Create work orders with accurate information
- Experience in upselling services and products to enhance customer satisfaction
- Provide a complete and accurate written cost estimate for labor and parts when required
- Contact customers regarding any changes in the estimate or promised time frame, explain cost and time requirements in detail
- Keep service department forms, menus and pricing guides up-to-date
- Explain completed work and any/all charges to customers
- Follow Brand and Company policies, procedures and service standards
- Maintain high customer satisfaction standards
- Attend and remain current with brand training
- Confirm warranty coverage for any warrantable repairs, prepare warranty claims and submit (final close repair invoices).
Who you are:
- 2+ years experience in a dealership service advisor role is preferred
- Experience working with a luxury brand is preferred
- Exceptional customer service skills
- Familiarity with sales techniques related to automotive services
- Keen to immerse yourself in high-end training with Hyundai
- Outgoing & a strong desire to serve people
- A positive attitude & always smiling
- Flexible Schedule
- Great organizational & computer skills
- Must be able to reliably commute to the dealership
- Must be eligible to work in Canada
- Full Driver’s License
Nice to haves:
- Reynolds (ERA) and Dealer FX knowledge is considered an asset
- Familiarity with FCPP, Diamond Kote, IA and LGM extended warranty platforms
- Experience with ICBC Claims
Why choose us!
Benefits we offer:
- Competitive pay
- Comprehensive group benefits plan
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Career growth and security
Who are we:
Lougheed Hyundai’s goal is to exceed our customers’ expectations, not only because our cars are excellent quality, but also because we try to consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.
Job Types: Full-time, Permanent, Must be able to work Saturdays
Pay: $55,000.00 + dependant on relevant experience
Please send us your resume if you're interested.
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
Work Location: In person
