In support of the overall goals of the ONECard office, a unit within the division of Student Affairs, the Clerk supports front counter services, including being keyholder, photograph and related ID services for the university's students, faculty, staff, retirees and community members and responsibility for ensuring each customer is provided the correct information on use and services available to them.
Reporting to the ONECard Manager, the ONECard clerk is responsible for trouble shooting and resolving situations related to card validation, account issues and access. As the primary point of contact for ONECard front counter services, the Clerk is designated team lead to all other casual clerks and will provide direction and coordination to their work, and oversees workflow.
Front counter service hours are established in accordance with operational requirements and to meet our community's needs. This includes extended hours, evenings or weekends during peak periods.
