Be the First Face of Exceptional Service.
MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.
If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.
Your Role:
As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.
Key Responsibilities:
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Greet customers warmly and professionally in person and over the phone.
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Guide customers through the collision repair process.
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Schedule appointments and manage repair bookings.
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Coordinate with estimators, technicians, and insurance providers.
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Provide updates to customers on repair status.
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Handle documentation, invoicing, and file processing.
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Maintain a clean and welcoming front office environment.
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Support the team with administrative tasks as needed.
What You Bring:
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Previous experience in a customer service or administrative role (automotive or collision industry an asset).
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Excellent communication and interpersonal skills.
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Strong organizational and multitasking abilities.
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Positive attitude and a commitment to delivering a great customer experience.
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Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
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Ability to work well in a team-oriented environment.
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High school diploma or equivalent required.
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Valid driver's license and clean driving records.
Why Join MK Auto Group?:
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Be part of a team that’s passionate about quality and care.
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Comprehensive benefits and competitive compensation that includes:
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Employee assistance programs.
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Extended Health & Dental coverage.
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RRSP matching up to 5%.
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Paid vacation.
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Daycare Reimbursement –up to $100/month per family.
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Tool & Safety Boot Reimbursement –up to $150/year.
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Employee discounts on automotive services.
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Tuition reimbursement for trade certification.
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Ongoing support for learning and growth.
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Modern, professional facility with a customer-first culture.
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Opportunities to grow within a well-established and expanding group.
At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.
Apply Now!
Send your resume to
[email protected].
Only those selected for an interview will be contacted.
