HOOPP: The CFHT is a participating employer of the Healthcare Ontario Pension Plan
(“HOOPP”).
Couchiching Family Health Team
Position: Administrative Assistant
(1.0 FTE with benefits)
Reports To: Program Manager
Position Summary:
The Administrative Assistant is an integral member of the Family Health Team (FHT), providing
administrative support to ensure the efficient operation of the primary care office environment and
advancement of the organization’s vision, mission, and goals.
The role supports an interdisciplinary team, including Nurse Practitioners and Primary Care Providers,
through a range of organizational and communication-related tasks that contribute to effective clinic
operations and service delivery. The Administrative Assistant applies an anti-oppressive, equity-
informed lens in supporting a diverse patient population, including individuals facing systemic barriers.
This position may require flexible availability, including evenings, nights, and weekends as needed.
Why Join Us:
Join a collaborative primary care team environment where you will directly support an interdisciplinary
team in delivering accessible, patient-centred care. Be part of a progressive organization committed to
improving access, coordination, and continuity of care in alignment with Ontario Health’s Primary Care
for All initiative.
Roles and Responsibilities:
- Provide administrative support to primary care office operations and patient flow, including
scheduling, reception, chart maintenance, and general coordination
- Support daily patient flow and clinic activities, ensuring efficient movement through the
office and smooth day-to-day operations
- Support Nurse Practitioners and Primary Care Providers with administrative workflow needs
- Coordinate patient communication, including appointment reminders, rescheduling, and
follow up
- Manage internal referrals and support timely patient access to care
- Maintain accurate EMR documentation, data entry, and support reporting as required
- Coordinate meeting and clinic logistics, including scheduling, preparation, and group
support when required
- Provide coverage across administrative functions during absences, peak times, and
vacations
- Perform general office duties including scanning, faxing, mail distribution, transcription,
and supply ordering
