Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as an Assistant Manager, you will play a key leadership role in driving profitable sales growth and ensuring an exceptional in-store brand experience. Partnering with the Store Manager, you will be accountable for all aspects of store operations and financial performance. You will lead, recruit, train, and coach a high-performing sales team, fostering a culture of excellence and customer-focused service. Your leadership will inspire success, ensure smooth day-to-day operations, and create a welcoming environment for every customer.
Key Responsibilities:
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Responsible for maintaining all aspects of day-to-day store operations including achieving sales goals, ensuring excellent customer experiences, and overall team leadership.
- Oversee business operations in the absence of the Store Manager.
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Drive business results through coaching and encouraging a customer focused sales team
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Promote the brand through knowledge and understanding of our product, business, and values
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Help recruit, train and retain a high-performing sales team
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Oversee store operations, including shift task organization and store opening and closing duties
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Execute all merchandising, marketing and visual presentation aspects of the store according to our standards and directives
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Maintain a safe and clean store environment for our teams and customers
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Secure company assets with strong loss prevention skills and awareness
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Creating a positive work environment that embodies our values
Experience & Qualifications:
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1–2 years of retail management or supervisory experience, preferably in a specialty or apparel store
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Proven ability to lead, motivate, train, and coach a results-driven sales team
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Strong retail and business acumen with a focus on achieving sales targets and KPIs
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Demonstrated success in recruiting, selecting, and developing high-performing team members
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Excellent customer service skills with a commitment to delivering exceptional experiences
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Team-oriented mindset with a collaborative approach to leadership
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Physically able to stand for extended periods, climb ladders, and lift up to 30 lbs
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Flexible availability, including daytime, evening, and weekend shifts
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Ambition to grow within the company, with a goal of becoming a future Store Manager
