Discover Gatestone
Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.
We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list! This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.
Join The Team
We are seeking a results-driven and compliant Collections Agent to join our third-party collections team. The successful candidate will be responsible for contacting consumers to recover outstanding balances on behalf of our clients while adhering to all applicable federal and provincial regulations.
This role requires strong negotiation skills, professionalism, and the ability to maintain compliance with industry standards and company policies.
What We Offer
Competitive Compensation: Enjoy performance-based bonuses and hourly rate ranging from $17.60-$19.35 based on experience.
Comprehensive Training: Receive paid, full-time training to excel in your role.
Career Development: Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.
Employee Benefits: Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee Referral Program.
Your Role;
Conduct inbound and outbound calls to consumers regarding delinquent accounts.
Negotiate and secure payment arrangements in line with client guidelines.
Utilize skip tracing tools and available resources to locate consumers (Within compliance guidelines)
Provide clear and compliant account information and disclosures while keeping account notes accurate in the system.
Other duties as assigned.
Who You Are;
Strong communication skills and negotiation skills
Ability to handle high call volumes in a fast-paced environment
Basic computer skills
Attention to detail with good conflict resolution
Knowledge of Canadian collections regulations (preferred)
That’s it! We will do the rest! If you have previous experience or not, our robust training program will prepare you with the skills needed in order to be successful!
Hours of Work:
We are an accessible workplace.
Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process
#INDAJ1
